Level 2 Service Desk Engineer

About the job:
We are a leading electrical and mechanical building services engineering consultancy based in Dublin. As our business continues to grow we are looking for an experienced and technically capable Level 2 Service Desk Engineer to join our IT team.

Reporting to the IT Manager you will serve as a key escalation point for technical issues across the business taking ownership of complex support requests and ensuring our people have the tools and systems they need to work effectively. Youll play an active role in maintaining and improving our IT infrastructure both cloud-based and on-premise and in raising the overall quality and efficiency of our service desk function.

This is a great opportunity for a technically strong engineer who enjoys problem-solving takes pride in delivering excellent service and is looking to develop their career in a dynamic engineering-led environment.

About you:

Essential:

• 35 years experience in an IT support or service desk role with demonstrable Level 2 experience

• Strong hands-on knowledge of Microsoft 365 including SharePoint Exchange Online and Teams administration

• Experience with Azure (Entra ID / Azure AD virtual machines Intune or similar endpoint management)

• Solid understanding of Active Directory Group Policy and user/device lifecycle management

• Good working knowledge of networking fundamentals TCP/IP DNS DHCP VLANs firewalls and switching

• Experience with Windows Server administration

• Strong troubleshooting skills with the ability to diagnose and resolve hardware software and connectivity issues

• Excellent communication skills able to explain technical issues clearly to non-technical users

• Organised methodical and comfortable managing multiple priorities simultaneously

Desirable:

• Familiarity with IT service management (ITSM) platforms and ticketing systems

• Relevant certifications such as Microsoft (MS-900 AZ-900 MD-102) CompTIA or equivalent

• Experience working in a professional services or engineering environment

Your day-to-day activities:

• Manage and triage the IT support queue alongside the service desk team ensuring timely resolution of incidents and requests in line with agreed service levels

• Administer and support the Microsoft 365 environment including Exchange Online SharePoint Teams and associated applications

• Manage cloud infrastructure and endpoint management solutions ensuring devices are secure up to date and performing optimally

• Administer and maintain Azure environments Active Directory (on-premise and Azure AD) and core server infrastructure

• Support and maintain network infrastructure including switches firewalls and connectivity across office locations

• Set up configure and maintain workstations laptops peripherals and user software

• Install and configure communications equipment and ensure it is operating effectively

• Create maintain and improve IT documentation including process guides runbooks and knowledge base articles to increase service desk efficiency

• Liaise with and manage third-party vendors and service providers ensuring issues are tracked and resolved appropriately

• Contribute to IT projects and initiatives as directed by the IT Manager

Why Join Us

At Ethos were dedicated to fostering an environment that encourages both technical excellence and personal wellbeing.

We offer:

• Flexible Fridays and a 9-day fortnight working schedule enjoy every second Friday off to maintain worklife balance.

• A culture that values flexibility learning and teamwork with clear progression pathways and support toward professional accreditation.

• Opportunities to work alongside some of the most experienced engineers in the industry within a forward-thinking technology-driven consultancy.

Benefits:

• Flexible working times

• 20 Days holidays up to 25 days

• Pension Scheme

• Working travel out-of-pocket expenses

• Travel tax scheme or bike-to-work scheme

• Regular training/mentoring / further college support

• Support for Chartership

• Subsidised Health Insurance Allowance

• A Professional Subscription Fee paid by the company

• Paid Statutory Leaves

• Healthcare check-ups and flu vaccinations

• Gym / Fitness membership

• Heavily subsidised social committee (5 a side golf society climbing club and regular social events)
  
  Our vision is to: Be the company people want to work with and for
  
  Our values differentiate and focus us every day to be EPIC - for our people and our customers.