Assistant Vice President On-Prem Leader and Solutioning Lead

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Assistant Vice President - On-Prem Leader and Solutioning Lead

The Lead role of Data Center Operations Management and Support responsible for overseeing and managing all aspects of operations management and support within a data center. This position plays a critical role in ensuring the efficient functioning of the data center and maintaining the integrity availability of data and systems and strategically work with client on optimizing the physical Data Center footprint. The role will serve as both an OnPrem Infrastructure Leader and a Solutioning Lead from the practice organization playing a dual role in service delivery excellence and strategic solution addition to managing endtoend data center operations this role will be accountable for leading RFP responses new solution creation AIdriven automation initiatives and digital transformation programs that drive growth for the business

Responsibilities
Lead and supervise a team of operations management and support staff providing guidance training and performance evaluations.
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
Collaborate with various departments such as IT network engineering and security to ensure seamless operations and timely issue resolution.
Implement and maintain data center security protocols including access controls firewalls and intrusion detection systems as well as work on physical access management for data centers.
Develop and execute disaster recovery and business continuity plans to minimize downtime and ensure data integrity.
Manage vendor relationships including procurement contract negotiation performance evaluation and asset management.
Prepare and present reports on key operational metrics highlighting trends challenges and recommendations for improvement.
Stay updated with industry trends and advancements in data center operations management and support and implement best practices accordingly.
Strategically discuss with client on optimization and cost effective approaches

Own and drive endtoend RFP processes for onprem infrastructure hybrid cloud data center operations and modernization deals.

Partner with sales bid management finance and delivery to create winning highquality proposals.

Translate client requirements into architecturally sound costoptimized and deliveryready solutions.

Create solution blueprints estimations staffing models SLAs/OLAs pricing inputs and transformation roadmaps.

Lead the development of new service offerings reusable assets accelerators and frameworks in onprem infrastructure and hybrid models.

Evaluate emerging technologies and integration opportunities across AI automation observability and edge computing.

Work closely with the practice team to shape nextgen offerings and reusable components.

Identify opportunities to apply AI GenAI and automation across data center operations to enhance efficiency reduce downtime and optimize resource consumption.

Drive initiatives using automation tools (AIOps ITSM automation predictive modeling selfhealing systems).

Lead automation assessments implementation planning and ROI/business case preparation.

Engage with clients to design transformation roadmaps including onprem modernization hybrid cloud adoption data center footprint optimization and migration strategies.

Position Genpacts AI Gigafactory assets accelerators and industryleading digital capabilities as part of the transformation journey.

Advise customers on technology strategy architecture evolution and operational maturity.

Develop PoVs whitepapers solution overviews and clientfacing collateral to support practice growth.

Conduct internal capability development mentoring and knowledgesharing sessions.

Support teams with technical expertise during prospect discussions and orals.

Qualifications we seek in you!

Minimum Qualifications

Bachelors degree in computer science information technology or a related field.
Proven experience in a leadership role within a data center or IT operations.
Strong knowledge of data center operations including server administration network management and storage technologies.

Experience with solution development RFP responses and proposal creation.

Knowledge of data center automation tools and AIOps platforms.

Proficient in using data center management tools and monitoring systems.
Excellent problem-solving skills and ability to make data-driven decisions.
Exceptional leadership and team management skills with the ability to motivate and inspire a diverse workforce.
Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and external partners.
Detail-oriented with strong organizational and time management skills.
Ability to work under pressure and handle multiple priorities in a fast-paced environment.
Knowledge of data center security protocols and best practices.
Familiarity with industry standards and regulations such as ISO 27001 PCI DSS and GDPR.
Willingness to work flexible hours including weekends and holidays as required.

Preferred Qualifications/ Skills

Excellent business process and change management skills with ability to develop strategy evaluate efficacy influence stakeholders drive implementation and measure success.
Strong quantitative analytical problem-solving skills including the ability to accumulate organize and assimilate large amounts of information.
Ability to meet strict deadlines while managing multiple tasks with competing priorities.

Why join Genpact

• Lead AI-first transformation Build and scale AI solutions that redefine industries

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

• Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

• Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.