OTC – Team Lead Collections & Apps

Role Summary:  

1. The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He/She should have end to end OTC knowledge including sales order collection and billing
2. Point of contact for resolving customer or stakeholders queries.

Work Experience   

Essential:  

• Strong knowledge of OTC operations
• Team handling experience
• Working knowledge of SAP Finance module
• Experience in shared services/customer facing environment
• Understanding of standard operating procedures
• Knowledge of system applications operating tools metrics and excel
• Good communication skills plus good verbal & written presentation skills
• Flexibility to work within a high growth rapidly changing environment
• Ability to self-motivate and initiate change
• Ability to work with colleagues at all levels

  Accounts Receivable Responsibilities   

• Manage the full cycle from order entry to cash receipt ensuring accuracy and efficiency
• Ensure timely and accurate generation and delivery of customer invoices
• Supervise the application of incoming payments to customer accounts
• Oversee collection activities follow up on overdue accounts and reduce DSO (Days Sales Outstanding)
• Prepare and maintain reports on customer collection status and outstanding receivables. Support internal and external stakeholders
• Send Collection reports on a timely basis to BU/NECI Finance
• Investigate and resolve billing disputes short payments and customer deductions
• Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions
• Understanding of the Credit Management process and defining credit limits to new customers
• Create collection entry in SAP post confirmation from stakeholders
• Respond to queries in a timely and accurate manner
• Maintain strong relationships with key customers to ensure satisfaction and timely payment
• DTP-SOPs updating regularly basis
• Adhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT)
• Perform collection and credit management tasks as per defined TAT
• Ensure 100% accuracy rate in day-to-day activities to ensure SLAs are met
• Perform technical commercial and administrative validation on a customer order
• Record daily volumes rejections exceptions and quality-checks in timely manner
• Track key metrics such as aging reports collection efficiency and cash flow performance
• Identify inefficiencies and lead automation
• Coordinate with stakeholders to understand any discrepancies on order details
• Should have strong understanding on Team management.
• Ensure smooth execution of day-to-day tasks and Maintain adherence to process timelines and service levels.

Key Skills

• Collections and Cash Application
• Sales order processing and Invoice Creation
• Debt Collection and Credit Management
• Accounts Receivable Ledger Management
• Team Leadership
• Advanced Excel and Spreadsheet Skills
• SAP ERP and Accounting Software Proficiency

Additional Information :

Education: Postgraduate (B. Com/Honors) or bachelors degree in business administration Supply Chain Management or a related field

Experience (years): Graduate with 8 to 10 years of experience

Relevant Experience: OTC or Accounts Receivables

Location: Mumbai (Arioli) and Bangalore

Working Hours:8.5 hours/day (Australia Shift)

Role Requirements:

• This position currently requires Work from Home during Australia Shift as per project needs.
• The candidate must be flexible to travel based on business requirements during this period.
• There may be a prepone in shift timing which will be reviewed post-transition.
• Following the transition the role will shift to a Hybrid Work from Office model in alignment with company guidelines.

Remote Work :

Yes

Employment Type :

Full-time