OTC – Team Lead Collections & Apps
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role Summary:
- The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He/She should have end to end OTC knowledge including sales order collection and billing
- Point of contact for resolving customer or stakeholders queries.
Work Experience
Essential:
- Strong knowledge of OTC operations
- Team handling experience
- Working knowledge of SAP Finance module
- Experience in shared services/customer facing environment
- Understanding of standard operating procedures
- Knowledge of system applications operating tools metrics and excel
- Good communication skills plus good verbal & written presentation skills
- Flexibility to work within a high growth rapidly changing environment
- Ability to self-motivate and initiate change
- Ability to work with colleagues at all levels
Accounts Receivable Responsibilities
- Manage the full cycle from order entry to cash receipt ensuring accuracy and efficiency
- Ensure timely and accurate generation and delivery of customer invoices
- Supervise the application of incoming payments to customer accounts
- Oversee collection activities follow up on overdue accounts and reduce DSO (Days Sales Outstanding)
- Prepare and maintain reports on customer collection status and outstanding receivables. Support internal and external stakeholders
- Send Collection reports on a timely basis to BU/NECI Finance
- Investigate and resolve billing disputes short payments and customer deductions
- Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions
- Understanding of the Credit Management process and defining credit limits to new customers
- Create collection entry in SAP post confirmation from stakeholders
- Respond to queries in a timely and accurate manner
- Maintain strong relationships with key customers to ensure satisfaction and timely payment
- DTP-SOPs updating regularly basis
- Adhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT)
- Perform collection and credit management tasks as per defined TAT
- Ensure 100% accuracy rate in day-to-day activities to ensure SLAs are met
- Perform technical commercial and administrative validation on a customer order
- Record daily volumes rejections exceptions and quality-checks in timely manner
- Track key metrics such as aging reports collection efficiency and cash flow performance
- Identify inefficiencies and lead automation
- Coordinate with stakeholders to understand any discrepancies on order details
- Should have strong understanding on Team management.
- Ensure smooth execution of day-to-day tasks and Maintain adherence to process timelines and service levels.
Key Skills
- Collections and Cash Application
- Sales order processing and Invoice Creation
- Debt Collection and Credit Management
- Accounts Receivable Ledger Management
- Team Leadership
- Advanced Excel and Spreadsheet Skills
- SAP ERP and Accounting Software Proficiency
Additional Information :
Education: Postgraduate (B. Com/Honors) or bachelors degree in business administration Supply Chain Management or a related field
Experience (years): Graduate with 8 to 10 years of experience
Relevant Experience: OTC or Accounts Receivables
Location: Mumbai (Arioli) and Bangalore
Working Hours:8.5 hours/day (Australia Shift)
Role Requirements:
- This position currently requires Work from Home during Australia Shift as per project needs.
- The candidate must be flexible to travel based on business requirements during this period.
- There may be a prepone in shift timing which will be reviewed post-transition.
- Following the transition the role will shift to a Hybrid Work from Office model in alignment with company guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
About Company
Our philosophy is to understand our customers business first before we get to the technology. This approach leads to clever software; streamlining old processes, saving money and delivering positive change. Our technology has helped the NHS screen millions of babies for hearing loss ... View more
