Senior Strategy Associate – Rider Strategy

YOUR WORK-LIFE OPPORTUNITY:

Join our Rider Experience team and take ownership of some of the most critical levers in Glovos courier ecosystem. This is a high-impact highly strategic role where you will shape how riders experience Glovo through Loyalty Rider Value Proposition and RSAT initiatives across multiple markets.

You will operate in a fast-paced high-intensity environment with strong exposure to senior stakeholders and local teams across our markets. This role is ideal for someone who combines strategic thinking analytical rigor and hands-on execution and who is comfortable driving change by influencing others and pushing initiatives forward.

BE A PART OF A TEAM WHERE YOU WILL:

• Own and evolve the Rider strategy ensuring it drives measurable improvements in rider retention engagement and satisfaction.

• Define and strengthen the Rider Value Proposition for 22 markets balancing rider needs operational realities and business constraints across markets.

• Lead RSAT initiatives turning rider feedback and satisfaction metrics into clear action plans and tangible improvements.

• Manage and optimize the rider investment budget to ensure a competitive and sustainable Rider Value Proposition across markets.

• Work closely with local and central teams (Operations Performance Quality & Fraud etc) to ensure consistent execution while adapting to local market needs.

• Translate strategy into clear roadmaps priorities and execution plans pushing teams to deliver without direct authority.

• Track analyze and interpret key rider metrics (investments retention engagement RSAT cohorts experiments) to support data-driven decision-making.

• Identify trade-offs and make decisions in situations with incomplete or ambiguous data.

• Continuously assess program impact and propose optimizations to improve rider experience and business outcomes.

• Support cross-functional initiatives and special projects related to rider experience incentives and engagement.

• Actively collaborate with colleagues across HQ and local teams in a supportive high-performance environment where learning and impact go hand in hand.

• Partner closely with Product teams to design and implement features that enhance the Rider Experience and strengthen the Rider Value Proposition.

Qualifications :

YOU HAVE

• 3 years of experience in top-tier management consulting and/or corporate strategy/operations roles within tech marketplaces. Experience in the Gig economy business is a plus but not required.

• Clear example of stakeholder management where you drive meaningful changes through projects.

• Bachelors degree in a quantitative / numerical field

• Strong analytical abilities especially with respect to experimental design and analysis.

• Proficient with Excel while applying strong analytical skills in the manipulation and understanding of data (SQL knowledge is a plus)

• Strategic thinking and planning hands-on mentality.

• Excellent skills in presenting and analyzing data and creating actionable reports.

• Fluent in English.

• Ability to influence stakeholders in order to help achieve your goals.

• An empathetic inclusive and curious attitude

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation food and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Additional Information :

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Remote Work :

No

Employment Type :

Full-time