National Service Manager HC
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary 工作概述:
- Plan direct and control the nationwide field service in line with national guidelines and strategies & policies ensuring the highest level of customer service is achieved and maintained
- Development and implementation of new projects and activities to enhance field service quality (customer satisfaction) increase service - and spare parts turnover
- Manage and lead the field service team
Roles and Responsibilities岗位职责:
- Establish projects activities to further increase customer satisfaction and turnover
- Policy and process development and improvement
- Field service budget definition and control
- Nationwide arrangement of service interventions (chargeable and non-chargeable)
- Service quality measurement management and improvement
- Promotion of services and spare parts
- Complaint management (incl. crisis management) support from technical side
- Service and spare parts promotion
- Support at spare parts stock planning and forecasting
- Control field service team KPI
- Market research support (competitor data etc.)
- Other duties as assigned
Qualifications :
Qualification Requirement任职资格
University degree in related field (business administration or technical)
Min. 5 years professional experience in similar position in after- sales service.
Strong technical background in HVAC related field.
After-sales service knowledge: standards policies processes service QM & KPI
Fluent English.
Additional Information :
Working experience in an international company.
Experience working with external service providers
Understanding of spare parts demand planning
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Machine Shop
- B2C
- Account Management
- Bus Driving
- Administration Support
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
