Premium Service Specialist

About Payoneer

Founded in 2005 Payoneer is the global financial platform that removes friction from doing business across borders with a mission to connect the worlds underserved businesses to a rising global economy. Were a community with over 2500 colleagues all over the world working to serve customers and partners in over 190 countries and territories.

By taking the complexity out of the financial workflowsincluding everything from global payments and compliance to multi-currency and workforce management to providing working capital and business intelligencewe give businesses the tools they need to work efficiently worldwide and grow with confidence.

Job Description

The Premium Service Specialist team oversees and operates Payoneers end to end customer experience and proactively addresses issues for our top clients. The team combines service-orientation aiming to ensure smooth customer experience while keeping Payoneer compliant with top industry practices.

Role Responsibility:

• Provide high quality services to VIP customers via different channels
• Responsible for end-to-end resolution efficiency of operational issues
• Work closely with sales team and understand customer profiles
• Maintain a high customer satisfaction and quality standard when in compliance with policy and regulations
• Identify potential risks for major complaints and escalate

Is this you

The Payoneers are:

Accountable Adaptable Collaborative Communicative Fast Learners Independent Motivated Problem Solvers Resilient Technically Proficient

For this role you are also:

• Customer centric with problem solving mindset
• Self-motivated to reach resolution proactive and willing to take ownership
• Great communication skills
• Attention to details

Qualification requirement:

• 3 years proven experience in a customer facing role from international company
• Bachelors degree and English CET-4
• General knowledge of computers and Microsoft Office applications:
• Experience with fintech banking or eComs industry is a strong plus