Senior Enterprise Architect Federal Gov Canberra Based

Canberra - Australia

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

Role Overview

The Advisory Enterprise Architect (Federal Government) is a senior presales role that combines deep solution architecture expertise with strategic advisory influence across Australias Federal Government sector. Sitting within the Enterprise Architecture Team you will serve as the primary technical authority for ServiceNows Federal Government engagements architecting transformational solutions shaping agency digital strategies and building the trusted relationships that underpin long-term growth.

You will work horizontally across Sales Solution Consulting Alliances and Partner teams co-creating compelling technical visions with agency leaders while orchestrating the internal expertise needed to win and deliver complex high-value opportunities.

Your impact is measured by your influence architectural quality and the outcomes you drive for government customers and the ServiceNow business.

Why This Role Matters

Australias Federal Government is at an inflexion point. Agencies are navigating government-wide digital mandates AI adoption tightening compliance obligations and the operational complexity of legacy modernisation. You will be part of the team that helps them see and achieve whats possible with ServiceNow at the core.

What Youll Do

Solution Architecture & Technical Leadership

Lead presales architecture strategy for transformational Federal Government opportunities defining technical foundations that win deals and set customers up for long-term success.

Design architectures that address complex agency challenges spanning AI transformation digital service delivery ITSM SecOps GRC and workflow automation.

Partner with Account Executives and Solution Consulting teams to structure and present solutions that are compelling credible and commercially aligned.

Deliver and oversee proof-of-concept and proof-of-value engagements that demonstrate measurable business impact.

Stakeholder Engagement & Advisory

Build and sustain relationships across Federal agencies

Act as a trusted advisor and strategic sounding board on digital transformation platform strategy APS operating models and whole-of-government initiatives.

Represent ServiceNow at industry forums roundtables and policy discussions elevating our position as a credible long-term technology partner to government.

Help define and influence Federal digital transformation narratives where ServiceNow plays a leading role.

Coordination & Thought Leadership

Serve as the architecture lead across Sales Solution Consulting Alliances and Inspire Value for Federal Government opportunities.

Scale best practice sharing across the broader EA and Solution Consulting community in APAC.

Bring structure and clarity to complex multi-party Federal engagements participating in account reviews and pipeline governance.

Support public sector compliance requirements procurement frameworks and joint business planning.

Independently qualify opportunities shape deal strategy and make commercial judgements about what to invest architectural effort.

Architecture Domain Coverage

You will lead cross-domain architecture engagements across:

AI transformation and agentic workflow automation

Digital service delivery and citizen experience

ITSM ITOM and IT service modernisation

Security Operations (SecOps) and cyber risk management

GRC IRM and whole-of-government compliance frameworks

Vendor procurement and contract workflow management

HR and workforce transformation

Customer / Citizen Service Management (CSM)

Qualifications :

To be successful in this role you have:

Experience & Background

10 years in presales solution architecture enterprise architecture or senior technology consulting roles with at least 6-7 years focused on the Australian Federal Government sector plus strong experience in adjacent regulated sectors.

Experience architecting enterprise solutions at scale with exposure to frameworks such as TOGAF or equivalent government architecture standards.

Demonstrated success in complex presales environments; structuring presenting and winning large strategic opportunities with multiple competing stakeholders.

Technical Depth

Proficiency in emerging AI and automation technologies and the ability to articulate how they integrate with agency platforms and ServiceNows roadmap.

Broad understanding of the Federal Government technology landscape including common legacy environments security classifications and cloud adoption constraints.

Comfortable operating across multiple architecture domains; you dont need to be the deepest expert in every area but you can credibly lead conversations and know when to bring in specialists.

Influence & Commercial Acumen

Proven ability to build trust and influence at the executive level you communicate complex technical concepts with clarity

Strong commercial awareness: you understand the business context behind technical decisions and can balance agency needs with ServiceNows commercial objectives.

An art of the possible mindset; you are energised by ambiguous complex problems and skilled at bringing together diverse teams to achieve outcomes.

Comfortable operating autonomously in a matrixed fast-moving environment.

Practical Requirements

Ability to obtain and maintain Australian Government security clearance

Role based in Canberra with national travel to other locations as needed.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

Role OverviewThe Advisory Enterprise Architect (Federal Government) is a senior presales role that combines deep solution architecture expertise with strategic advisory influence across Australias Federal Government sector. Sitting within the Enterprise Architecture Team you will serve as the primar...