Salesforce Support Administrator

Job Description

What will you do with us

Own the support Salesforce Board being the bridge between global ops and salesforce teach team by troubleshooting bugs managing user access managing analytics requests approved by ops and making sure tech requests do not get lost in support but are communicated to PM on time for action. 

Provide high quality support to our internal users via ticket system

Customize Salesforce fields page layouts record types search list views queues reports and dashboards

Manage mass imports updates and exports of data

Ensure data integrity security and perform required audits reviews

Manage operational requests change requests and troubleshoot issues working with diverse user groups and potentially with business leaders

Assist in conducting training to business owners for new features and help with roll-out

Assist in developing and maintaining documentation on processes policies application configuration and help related materials

  Act as first-level Salesforce support by analyzing incoming tickets to determine whether issues are system bugs data issues or process gaps; escalate confirmed bugs promptly guide users when issues are process-related and proactively identify recurring trends to suggest training or process improvements.

Qualifications :

What Makes You a Strong Fit

• 2 years of hands-on experience with Salesforce Sales Cloud and Service Cloud

• Solid understanding of the Salesforce platform and its administration

• Salesforce Administrator Certification (required)

• Platform App Builder Certification (nice to have)

• Working knowledge of relational database design concepts and data management

• Strong understanding of security and access best practices (profiles permission sets roles sharing rules)

• Proficiency with data management tools (Data Loader Workbench Inspector) and data upload techniques

• Experience working with API integrations Salesforce migrations and basic Apex (plus)

• Ability to troubleshoot system process and data issues effectively

• Strong analytical and problem-solving skills with the ability to:

  • Critically assess reported issues

  • Distinguish between technical defects and process gaps

  • Recommend preventive and scalable improvements

• Understanding of business processes and how they translate into system configuration

• Experience working with international teams

• Basic knowledge of Agile methodologies and processes

• Excellent communication skills; team-oriented open to discussion and hands-on

• Fluent in English and Spanish

Additional Information :

What to Expect from Our Hiring Process

Firstly CVs in English please!

We like to keep things transparent and efficient! Heres what the process usually looks like (though it might vary slightly depending on the role):

1 Intro Chat  A first call with our Talent Acquisition Partner Ashleigh Watson to explore mutual fit around relevant skills value alignment and motivation. 

2 Hiring Manager Interview  A deeper dive into your technical experience and aspirations with Angelica Perez Celini - your future line manager.  

3 Team Interview  Further discussion and opportunity to ask any of those burning questions to your future team mates Carlos Drija and Jesus Pereira

4 Head of CRM Interview - Denisa Cekrezi Take this chance to ask anything on your mindits just as much about making sure were the right fit for you too.

& Offer!

Why Youll Love It Here 

Global Benefits  No matter where you are youll have access to:

• Healthcare insurance so you can focus on what matters.

• Wellness that works for you from gym memberships to mental health support weve got you covered.

• Time off that counts whether its a vacation your birthday or just a day to recharge we believe in balance.

Local Perks  Depending on your location you will be entitled to local benefits like meal vouchers (ticket restaurant) transport allowances or extended parental leave.

Career Growth  Were growing and so can you! Youll find lots of chances to learn develop and explore new pathswhether within your team or through cross-functional projects.

A Truly Global Team  Work with talented people from all over the world in a diverse and inclusive environment.

Flexibility That Works for You  Remote work and flexible hours arent just buzzwords here. While the extent of flexibility depends on your role and team we value results over rigid schedules. Prefer an office setting Youre welcome at any of our hubs in Barcelona Warsaw Curitiba Rio de Janeiro Mexico City Bogotá Munich Rome or Bologna.

Please note: At this time we are not able to sponsor visas for this position. To apply you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In 

At Docplanner our values guide everything we do:

Focus on results  were here to make an impact.

Think like an owner  take responsibility drive outcomes.

Keep it simple keep it lean  smart solutions over complexity.

Be respectful and radically honest  openness builds trust.

Learn and be curious  growth is part of the job.

Dont just take our word for itcheck out our Glassdoor to hear what our people say!

We are committed to building a team that represents a variety of backgrounds perspectives and skills. We welcome applicants from all walks of life regardless of gender disability or background and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.

Remote Work :

No

Employment Type :

Full-time