Content Moderation Quality Specialist
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Who Are We
HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact Honkai: Star Rail Honkai Impact 3rd Tears of Themis and Zenless Zone Zero as well as a wide range of entertainment content.
Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation Comics and Games) through their own creativity and skills.
Pushing the boundaries of imagination we consistently explore cutting-edge game development technologies and have accumulated leading technical capabilities in cel shading cloud gaming and other fields.
In the future we will continue to expand our content production technology research and publishing duties through operations in offices in Singapore Montreal Los Angeles Tokyo Seoul and other areas.
When you apply to a position with HoYoverse we will process your personal data. To learn more about how we process your data we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy. This policy provides detailed insights into how your information is collected used and protected throughout the application process.
Position Summary:
The Content Management Specialist is responsible for maintaining a safe respectful and engaging environment across all HoYoverse games and community platforms. This role ensures that user-generated content aligns with established community guidelines moderation standards and platform policies.
The ideal candidate brings strong expertise in content moderation operational oversight and policy enforcement along with the ability to lead moderation teams and manage complex or sensitive escalations.
Key Responsibilities:
- Oversee the review and enforcement of community guidelines across in-game and community user-generated content
- Lead support and provide direction to moderation teams to ensure consistent fair and high-quality moderation decisions
- Handle complex high-risk or sensitive escalated cases with sound judgment and policy expertise
- Interpret and apply moderation policies ensuring alignment with company standards and evolving platform requirements
- Identify trends risks and gaps in content safety and recommend process or policy improvements
- Collaborate cross-functionally with community operations and policy teams to strengthen overall content governance
What We Are Looking For:
- Professional working proficiency in English and Chinese and Japanese/Korean (EN/CN/JP or EN/CN/KR) with the ability to review and assess content accurately across these languages
- Strong understanding of content moderation principles policies and enforcement practices
- Experience managing or mentoring moderation teams in a fast-paced online environment
- Excellent judgment in handling nuanced sensitive or ambiguous content cases
- Ability to balance user experience platform safety and policy compliance
- Strong communication and documentation skills
We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If youre looking to play a key role in creating the best immersive virtual world experience for our users we invite you to join our team.
Required Experience:
IC
Key Skills
- Quality Assurance
- FDA Regulations
- Data Collection
- Food Safety Experience
- ISO 9001
- Mobile Devices
- Root cause Analysis
- Quality Systems
- OSHA
- Food Processing
- Quality Management
- cGMP
About Company
HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment cont ... View more
