People Services Manager

Job Description:

Dentsu is a global leader in integrated growth and transformation driving sustainable solutions and innovation for some of the worlds most influential brands. Founded in 1901 dentsu operates in approximately 120 countrieswith a team of approximately 68000 employees and boasts a network of world-class brands including Carat Dentsu Creative dentsu X iProspect Merkle and more. These brands each with deep expertise in media creativity and digital collaborate to deliver integrated growth solutions that create lasting meaningful impact.

As we look toward the future dentsu is focused on Innovating to impactfostering collaboration creativity and cutting-edge technology to drive real transformative change.

What your typical day will look like:

As a People Services Manager you will lead the People Services function across the SEA market ensuring high-quality compliant and consistent HR service delivery. You will drive operational excellence while championing continuous improvement initiatives that enhance employee experience and organisational effectiveness across multiple markets.

You will work closely with local and regional HR leaders as well as specialist functions (Payroll COEs Finance Legal Tech) to ensure HR processes are standardised efficient and aligned with both global frameworks and local regulatory requirements. As a senior people leader you will inspire and develop a sizeable People Services team while embedding a culture of accountability collaboration and service excellence.

Core responsibilities include:

• Provide strategic leadership and strong HR operational expertise to deliver consistent high-quality People Services across the SEA region aligned with global standards and local regulations.
• Monitor service delivery against SLAs leveraging data and insights to proactively manage escalations identify trends and improve service performance.
• Partner closely with market and regional HR stakeholders to align service delivery with evolving business needs organisational design changes and compliance requirements.
• Lead coach and develop a large People Services team fostering high performance collaboration and continuous capability building.
• Drive standardisation and continuous improvement of HR processes embedding robust governance frameworks and championing automation and digital solutions.

A bit about you:

• Proven experience in leading HR Operations / Shared Services within a regional (SEA) scope.
• Strong knowledge of HR processes policies and employment legislation across SEA markets.
• Strong stakeholder management skills with the ability to influence and collaborate across multiple markets and functions.
• Demonstrated experience managing and developing a relatively large team within a structured service environment.
• Process-oriented and analytical with a track record of driving operational excellence and continuous improvement initiatives.
• Experience working with HR systems is essential and prior exposure to Workday would be a strong advantage.

Whats in it for you:

• Flexible hybrid working arrangement.
• The opportunity to give back with dedicated volunteer leave and our whole-company event One Day for Change
• 3 whole company Wellness days off per year for you to switch off and take your day your way
• Career Development and Learning & Development opportunities including access to our global online dentsu University
• Be part of a global network that truly invests in recognising performance with via our Never Before Awards and social impact including having a clearly mapped path to becoming net zero

Innovating to Impact:

At dentsu our diverse and inclusive culture empowers our employees to bring their whole selves to work fostering innovation and delivering better outcomes for our people clients and communities. This culture is key to driving sustainable transformative results across the business.

We actively encourage applications from people with disabilities and from individuals of all ages backgrounds nationalities and cultures. If you want to be part of a global network where opportunities are limitless we look forward to welcoming you.

Next Steps

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