Associate Product Operations Manager

Jakarta - Indonesia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description

Traveloka Product Operations function is at the heart of implementation for all product and business objectives of a certain business unit. This role also offers unique opportunity to be at the intersection of business product management and also operations. You will be handling a distinct mission that covers both Product Support and Business Continuity. The goal of the mission is to ensure we have smooth and robust operations as well as sustainable business.

What Youll be Doing:

Business Continuity and Incident Handling
- Spearhead efforts to ensure smooth operations during high-traffic or critical periods (e.g. peak
  season major campaigns)
- During a crisis/incident coordinate with Engineering Product Customer Operations Partnership
  and other stakeholders to plan and execute crisis mitigation investigation customer handling and
  evaluation
- Develop and update business continuity procedures and standards post-mortem reports and other
  necessary documentation before during and after a crisis
Product Troubleshooting and Fine-tuning
- Create a centralized reporting system to collect and process issue tickets from internal and external parties acting as a bridge between technical and non-technical users
- Investigate prioritize and solve issues/bugs/misconfigurations either by fixing them or escalating them to relevant stakeholders
- Assist Product and Engineering teams in solving product issues by finding root causes reproducing bugs checking logs and testing bug fixes as needed
- Provide product and tool improvement suggestions based on analysis of reported issues
Process Improvement
- Identify improvement opportunities and drive improvement initiatives through new/refined procedures tools and projects to increase efficiency
Partner Integration
- Work closely together with Product Engineering and other stakeholders to manage end-to-end integration with aggregators and other partners
Team Management
- Mentor and allocate work to junior team members

Requirements

Minimum 3 years of experience in top-tier multinational tech or engineering firms multinational banks or a strong track record in building or scaling a business
Bachelors degree in Management IT Computer Science Administration Design or related fields
Solid technical background with understanding and/or hands-on experience in software development and web technologies with strong problem-solving aptitude
Proficiency in SQL and programming languages (especially Java)
Excellent analytical and problem-solving skills with strong intuition for user behaviors
Operations background is highly preferred
Strong drive to make things happen with charisma and the ability to influence in a multicultural settin
Team player with proven ability to navigate stakeholders and deliver outcomes
Leadership or managerial experience is a plus

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

Required Experience:

Manager

Its fun to work in a company where people truly BELIEVE in what theyre doing!Job DescriptionTraveloka Product Operations function is at the heart of implementation for all product and business objectives of a certain business unit. This role also offers unique opportunity to be at the intersection o...