Customer Growth Associate

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

The Mid-Market Customer Growth Executive/ Customer Growth Associates role is to drive client satisfaction retention and growth by managing client relationships meeting performance goals ensuring proper account setup and risk management analyzing client data coordinating with internal teams and continuously developing skills and knowledge. This position is entry level position in Customer growth and its goal is achieving business growth through effective client management and collaboration across various functions within the organization.

Customer Orientation
Build and maintain trusted relationship with assigned (Tier 1) clients to achieve overall customer health and growth (regular meetings share Infobip strategy and roadmap help position Infobip against competitors).
Serve as a focal point for client when it comes to meeting clients business and technical expectations (technical escalations services/product adoption communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit margin% and cross-sells as the most important metrics followed by NRR tier2 to tier1 transitions).
Work closely with Customer Success for existing and future SaaS business.
In cooperation with CPaaS Registrations and/or Sales Acceleration team ensure clients account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables clients activities based on agreed business scope (account creation and set-up route management sender registration allowed content filtration setup and maintenance).
In cooperation with Revenue Assurance monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
Analyze and forecast clients traffic take immediate reactions to ensure ongoing business growth minimize losses and maximize GP/revenue.

Internal initiatives
Have an excellent knowledge of Infobips internal tools in order to setup accounts monitor and troubleshoot clients traffic (Qlik SU).
Coordinate internal teams to timely fulfill clients requirements (Customer Success Sales Engineers Customer Support CPaas Registrations Platform Operations Customer Analyst Procurement Revenue Assurance).
Update all activities regarding client engagements and opportunities in dedicated tools (SF).

Continuous Development
Promote team spirit. Help mentor and onboard newcomers.
Product and Market Knowledge: Continuously learn about the companys products platforms relevant markets and clients businesses and how they use the companys services.

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.