Customer Service Manager
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
All resources and logistics required to perform services and maintenance activities on customers site/property. These activities contribute to maintain repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial) manage maintenance facilities and field services engineering. Owns/influences budgets and operating plans. The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.Job Description
Company Overview
GE Aerospace (NYSE: GE) is a global leader in aerospace propulsion services and integrated systems. Currently it has approximately 44000 in-service commercial aircraft engines worldwide. With a century-long history of innovation and profound industry expertise GE Aerospace is committed to inventing the future of flight lifting people up and bringing them home safely.
Site Overview
For 45 years in China GE Aerospace has committed to developing and investing in Chinas aviation industry with reliable efficient sustainable and outstanding products and services. GE Aerospace and its joint venture CFM have served more than 60 airline customers in the Greater China Region with over 7700 engines in service and nearly 5000 engines on order. We are devoted to the markets quality growth propelled by technological innovation and digitalization. Together with our partners we are shaping a sustainable future of flight that helps the industry reach its carbon-neutral goal for the benefit of us all tomorrow.
Roles and Responsibilities
Build on world class customer experience focused on safety reliability of installed fleet and maintain strong customer preference for OEM material services
Evolve customer teams experience through an environment of learning belonging purpose and enhance customer experience on next gen products
Build new process capabilities through breakthroughs kaizens and to unlock productivity and operational efficiencies
Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned customers product or coverage area.
Responsible for knowledge of assigned region coverage area or product lines their associated configuration installations and represents the most direct access to all appropriate internal functions to support the customer.
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
Has a contribution in the development of a commercial solution and business plan. Presents to top leadership in the business solutions on technical discipline and business solutions.
Drive coordinated customer engagement effectivity and consistency.
Required Qualifications
Bachelors degree from an accredited university or college.
Minimum of 5 additional years of experience in Customer Service Management.
Desired Characteristics
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Ability to document plan market and execute programs.
Established project management skills.
Humble: respectful receptive agile eager to learn.
Transparent: shares critical information speaks with candor contributes constructively.
Focused: quick learner strategically prioritizes work committed.
Leadership ability: strong communicator decision-maker collaborative.
Problem solver: analytical-minded challenges existing processes critical thinker.
At GE Aerospace we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here you will have the opportunity to work on really cool things with really smart and collaborative people. Together we will mobilize a new era of growth in aerospace and defense. Where others stop we accelerate.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
GE Aerospace is mobilizing a new era of growth in aerospace, aviation, and defense engineering. Explore GE Aerospace's commercial and general propulsion powers.
