Application Support Analyst

The Game Changers:

Australian Payments Plus (AP) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australias payments ecosystem for the collective benefit of Australian businesses government and consumers.

Our solutions include Australias domestic debit network real-time data rich payments infrastructure secure bill payments digital identity verification QR payments and experiences and open wallet solutions. Its a new chapter with more possibilities.

Life @ AP:

We are one connected team in pursuit of one inspiring purpose to unite people and technology to power better experiences. Each of us has a part to play in making that happen. Youll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun friendships and flexibility in your daily life.

Were driven by our core values: lead with heart learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game Were ready to help you do it.

The Role:
The purpose of this roleisresponsible fordelivering hands-on technical and application support across AP payment systems within a complex high-availability 24/7 environment. Acting as a key operational contact for internal teams vendors and external partners the role ensures the stability performance and reliability of real-time and batch payment services. Through proactive monitoring in-depth troubleshooting and strong collaboration the position supports seamless operations effective incident resolution continuous improvement and the secure delivery of critical payment capabilities.

This is a 12 months max term role

Proposed Role Responsibilities are:

• Provide day-to-day application and operational support in line with agreed service levels and documented procedures.

• Proactivelymonitorapplications and infrastructure to ensure availability stability andoptimalperformance.

• Investigate troubleshoot and resolve production incidentsparticipatingin root cause analysis and post-incident reviews.

• Collaborate with internal teams vendors and external partners to ensuretimelyissue resolution and seamless service operations.

• Participate in a 24/7 on-call roster including after-hours overnight and weekend support for processing and deployments.

• Support change and release activities including risk and impact assessments and stakeholder communications
• Contribute to project delivery through non-functional testing configuration support implementation activities and documentation reviews.

• Develop andmaintainoperational documentation and knowledge artefacts to support effective service management.

• Enhance application observability monitoring and performance insights using enterprise monitoring tools.

• Drive continuous improvement through workflow optimisation process refinement and automation initiatives

Proposed Position Requirements are:

• Minimum 3 years in an application support role or equivalent

• Technicalexpertiseacross cloud technologies (AWS) APIs (Apigee) Java-based applications Unix/Windows JBoss Oracle SQL monitoring tools (Dynatrace Splunk) enterprise schedulers (Tidal Control-M) secure file transfer solutions (SFTPConnect:Direct IBM Sterling) and non-functional testing practices.
• Minimum3 years experience in application support within a 24/7 high-availability real-time payments or financial services environment with strong knowledge of payments processing.

What happens next:

At AP we believe in the power of passion pride and purpose. Our team is driven by a shared mission to make a difference in the world of payments and were proud to work together towards this common goal.

If youre ready to be a game changer please submit your application & the Talent Acquisition team will endeavour to review and notify you of the outcome within the next two weeks.

We want to remove all barriers to inclusion so if you need advice or support with your application were here to help. Please reach out to We also encourage you to let us know your pronouns at any point during the recruitment process.

AP are not partnering with Recruitment agencies for this role.

Required Experience:

IC