Vice President,Global Customer Management, North America

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

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DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Houston 831

Division:Group
Job Posting Title: Vice PresidentGlobal Customer Management North America - 108869
Time Type: Full Time

Please note that there is flexibility to base this role with existing approved DSV campus location and/or major market (example Dallas TX Seattle WA etc.)

Key responsibility

Customer Relationship Management to appropriate stakeholders on the customer side

Establish vision strategy and CL roadmap jointly with GCM Head Europe/ APAC Business Management Head and GAD for delivering net growth for customer (incl. Strategic account design driving operational/ financial improvement managing new opportunities)

Ensure that operations delivers what is expected by the customer

Partnering with the GAD Vertical Lead Account exec and account sponsor to ensure alignment with wider company customer strategy

Internal point of escalations

Secure alignment and agreement with CL P&L owners for all CL products

Pro-actively driving Continuous Improvement & Innovation sharing Best Practices & Knowledge across all accounts and between teams

Ensure compliance to DSV global standards and contribute to continuous improvement of these standards

Attract and develop talent within the GCM team and the broader CL community. Build-up resilient and future-oriented teams.

P/L

Improves revenue and profitability in collaboration with Country P/L owners

KPIs

Yearly growth of revenue

Yearly growth of EBIT (total and %)

Growth of Share of wallets

Customer NPS (Customer satisfaction)

Qualifications & Expertise

At minimum bachelor in logistics or similar study

15 years experience in commercial and or operational roles in the contract logistics industry incl. P&L accountability (e.g. up to regional manager general manager)

Sufficient expertise within the account industry and high-level understanding of local market conditions

Knowledge of Operations IT Account management (e.g. scope of work Terms and Conditions)

Fluent Business English (written and verbal)

Experienced in working in a global matrix organization

Skills & Competencies

Target oriented person with a high level of drive and execution strengths

Need to act with pace due to the speed at which the customer works able to work under pressure

Drive innovation both in terms of operations and commercials

Analytical and structured thinker with the ability to manage highly complex processes

Pragmatic Problem-Solver with a positive can-do attitude

High calibre and team motivator to achieve outstanding performance

Strong interpersonal intercultural and communication skills at all levels of the internal and customer organization and across geographies

Ability to work effectively in a matrix environment also influencing individuals outside of direct management control

Strong implementation capabilities to support implementation for new business projects with the skills and experience to develop standard processes and to implement and deploy across complex organizational structure

Able to understand B2B IT systems and WMS to discuss/ translate Business requirements to IT counterparts

Interested in technology trends and able to relate usage to enhance operations

Located in North America

Ability to travel frequently

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at. If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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Required Experience:

Exec