Kingman, AZ Customer Service Office Facilitator

Job Title

Facilitator Customer Service / Office Facilitator
AZDOT Motor Vehicle Division (MVD)
Location: Kingman AZ

Arizona Department of Transportation (AZDOT) Motor Vehicle Division (MVD) is seeking a Customer Service Office Facilitator to support daily lobby operations at the Kingman MVD location. This on-site role focuses on guiding customers providing front-line service and assisting with administrative and testing functions. The ideal candidate enjoys working with the public is detail-oriented and delivers excellent customer service in a fast-paced environment.

• Position Type: Staff Augmentation
• Schedule: Monday Friday 8:00 AM 5:00 PM
• Hours per Week: 40
• Shift: Day
• Projected Start Date: May 14 2026
• Duration: 2 years from start date
• Work Location: On-site only (no remote work)

• Greet guide and direct customers entering the MVD lobby
• Provide exceptional in-person customer service
• Support lobby operations and self-service kiosks
• Operate the facilitator/greeter station (as applicable)
• Take customer photos for licensing and identification
• Administer written exams and enter exam results accurately
• Handle file and record official documentation
• Assist customers with forms applications and general inquiries
• Perform additional duties as assigned to support office operations

• Must be at least 21 years of age
• 1 2 years of proven customer service experience
• Valid Arizona Drivers License
• Comfortable working directly with the public in a face-to-face setting
• Basic computer proficiency for data entry and recordkeeping
• Ability to follow procedures and maintain accuracy with documentation

• Local candidates only resumes must clearly list current location
• Candidates must be local at time of submission
• Must be available for in-person interviews within one week of posting close
• Must be able to start within two weeks of an offer
• Security clearance required (local level)

• Posting Title: Kingman AZ Business Operations AZDOT MVD Facilitator Customer Service Office Facilitator
• Posting Status: Active
• Closing Date: April 21 2026 at 3:00 PM (MST / Arizona Time)