Technical Account Representative (TAM) 4
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Develop and manage long-term Oracle customer relationships by building trusted partnerships with key stakeholders. Apply advanced technical and business expertise to understand the customers industry drivers organizational structure strategic initiatives critical success factors and technical roadmap. Provide guidance and mentoring to junior team members where required.
Collaborate closely with Sales Delivery teams and customers to identify and implement appropriate solutions. Act as the primary delivery contact coordinating Oracle Services across lines of business and ensuring effective communication and alignment.
Ensure service delivery meets contracted terms optimize the use of Oracle resources and achieve contract margin and revenue objectives. Identify and submit delivery leads for new opportunities and renewals.
Serve as the escalation point for major incidents managing communication and customer expectations through resolution. Establish and maintain a governance model at management and executive levels conduct regular Service Account Planning and Reviews and perform ongoing scope and risk management.
Contribute to continuous improvement initiatives within Oracles delivery organization including process enhancement and tool development.
Responsibilities
710 years of experience in enterprise implementation IT Service Management Project Management or Account Management and/or an advanced educational degree.
Strong technical knowledge of Oracle technologies including Database Exadata and Oracle Cloud Infrastructure (OCI). Experience managing projects in both on-premise and cloud-based (OCI) environments.
Demonstrated experience managing large multi-site or international IT projects with the ability to operate effectively in global environments.
Proven ability to manage scope and customer expectations on individual assignments take full ownership of client issues and ensure timely follow-through. Available 24x7 to support customer issues escalations and critical incidents as required.
Strong project management and customer management experience; PMP or Service Management certifications (e.g. ITIL Prince2 or equivalent) are desirable.
Ability to multitask reprioritize effectively and maintain composure in high-stress or high-visibility situations within a dynamic business environment.
Strong organizational attention to detail and communication skills with the ability to effectively engage senior executives and key stakeholders.
Subject matter expertise in relevant industry sectors or Oracle product domains.
Qualifications
Career Level - IC4
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Communication skills
- Cold Calling
- Math
- Retail Sales
- Account Management
- Outside Sales
- Relationship Management
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
