Customer Service Representative (GIH)
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
Delivers straight forward administrative and/or other basic business services in Customer Service. Receives requests by mail telephone or in person regarding insurance claims/policies. Responds to inquiries from policy holders providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Position typically requires excellent interpersonal skills ability to understand and interpret policy provisions. Independently responds to inquiries grievances complaints or appeals ranging from routine to moderate complexity. Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. Works to clearly defined procedures under close supervision.
Job Description
We are looking for experienced Customer Service Representatives to join our expanding GIH team based in our office in Kuala Lumpur Malaysia. Working within a busy team the successful individual will contribute to providing the highest possible level of service to all our customers thereby assisting in retaining existing business.
This is a permanent position working 40 hours per week 5 days including weekends and Public Holidays (Malaysia). Working hours would be between 5am 11pm everyday and scheduled on rotation basis (9 hours per day including 1 hour lunch / dinner break).
Main Duties / Responsibilities
Receives requests by mail telephone live chat or in person regarding insurance claims/policies.
Responds to inquiries from policy holders brokers providers and/or others for information and assistance.
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
Mails or routes claim forms and supporting documentation to various units for final processing.
Position requires excellent interpersonal skills ability to understand and interpret policy provisions.
Independently responds to inquiries grievances complaints or appeals ranging from routine to moderate complexity.
May seek assistance with complex customer services issues.
Skills/ Experience Required
Minimum 2 years experience in a contact centre environment.
The ability to maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner is essential for this role.
Must possess excellent attention to detail with a high level of accuracy.
Strong interpersonal skills with good verbal and written communication to internal and external clients.
Excellent IT skills
Strong customer focus with ability to identify and solve problems.
Ability to work under own initiative and proactive in recommending and implementing process improvements.
Ability to organise prioritise and manage workflow to meet individual and team requirements
Ability to quickly identify customer needs and exercise judgment in a professional
About The Cigna Group
Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Cigna Healthcare offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
