Customer Service Officer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Req Number: 105087
Time Type: Full Time
Move forward as Customer Service Officer in Desteldonk
You get it done
As a Customer Service Officer you will be responsible for the seamless management of logistics services for one or more clients in the pharmaceutical/healthcare this role you will act as a liaison between the client and internal departments as well as external stakeholders. Ensuring that accurate data and schedules are available for the inbound outbound and value-added logistics (VAL) processes in the warehouse and that specific customer agreements and requirements are met.
Tasks:
Administrative processing and follow-up of logistics services for assigned customers;
Serving as the first operational contact person for assigned customers and as a liaison between the customer and internal departments (such as warehouse customs transport ...);
Following implemented processes and customer-related work instructions;
Periodic consultation and adjustment moments with the customer;
Handling complaints;
Identifying potential problems/bottlenecks and brainstorming with the customer about solutions.
Participating/thinking along in optimizing processes (continuous improvement).
We are DSV we grow
DSV is the worlds largest transport and logistics company with more than 160000 colleagues in over 90 countries. Every day we keep supply chains running and move millions of shipments on time by road air sea and rail.
Our mission is simple: keep supply chains flowing in a reliable and efficient way. We focus on operational excellence and continuously improve our services. At the same time we aim for sustainable growth taking care of people the environment and society.
At DSV we embrace progress. We take initiative find better ways to get things done and work together as one global team. Together we innovate and digitalize the logistics of tomorrow. From nine truck drivers to the world leader in logistics in less than 50 years at DSV you will keep growing and play in a different league.
You bring
You have initial work experience in an administrative or customer-facing role. Knowledge or background within the logistics sector is a plus
You are customer-oriented and have strong analytical and problem-solving skills.
You have a strong knowledge of Dutch and English
It all counts for this vacancy of Customer Service Officer in Desteldonk. Furthermore it is of course important that you feel at home with us. That will certainly be possible if you like to keep going have guts and want to grow with DSV.
You get
Working for DSV means working for one of the top players in the logistics market. DSV is enterprising competitive and wants to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:
We are a challenging work environment with plenty of opportunities for further professional growth and development.
We have a direct and open corporate culture (Danish company).
Attractive package of benefits (8 euros of meal vouchers eco vouchers group & hospitalization insurance possibility to lease an electrical bike 30 days of holiday).
Move forward
Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy Our Talent Acquisition Partner Cedric Rogiers will answer all your questions via 32 (0)or
DSV Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.
With close to 160000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.
At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.
Start here. Go anywhere
Visit and follow us on LinkedIn and Facebook.
Required Experience:
Unclear Seniority
Key Skills
About Company
Global transport and logistics - road, air, sea, rail freight and warehousing. Contact us today.
