Service Desk Engineer JP053855
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Service Desk Engineer (Mid-Level)
Job ID: JP053855
Location: Brussels Belgium (Hybrid)
Duration: 6 months (01/07/2026 31/12/2026)
Experience Level: Medior
Role Overview
We are looking for a Mid-Level Service Desk Engineer to join the first-line support team. You will handle daily service desk operations resolve incidents and contribute to improving documentation and support processes.
Key Responsibilities
- Provide first-line IT support and handle incident tickets
- Troubleshoot Windows workstations and user issues
- Support PC/Office-related tasks and end-user assistance
- Ensure proper follow-up and resolution of tickets
- Improve and maintain knowledge base SOPs and documentation
- Collaborate with second and third-line teams to enhance processes
Required Skills & Experience
- Minimum 5 years experience in a Service Desk environment
- Strong knowledge of Microsoft Windows and Office tools (Word Excel Outlook SharePoint)
- Experience with Jira Confluence (or similar tools)
- Experience in documentation and SOP creation
- IT background/education required
- Familiarity with Intune and Microsoft Teams
- ITIL certification is a plus
Profile
- Strong communicator with end-user interaction (phone email in-person)
- Team player with a proactive and structured approach
- Eager to learn and improve processes
Languages
- Dutch or French: Full professional proficiency
- English: Good working knowledge
