Compliance Quality Manager II, Account Compliance Quality

The Account Compliance Quality team is looking for a Quality Manager to lead manage and develop a global team of Quality Specialists covering the SAM programme.

This Quality Control Manager role will manage a team of c. 7 people whom are responsible for auditing and reporting of higher-complexity AML operational work across Amazons payment entities and licences. The manager will work closely with operations management teams Account Compliance programme teams as well as the compliance officers of the various entities (second line of defence).

The Quality Control Manager will be an independent and proven leader with effective problem solving skills. The role requires significant experience in interpreting complex data and providing context and assurance to senior stakeholders.

Key job responsibilities

Proactively identifies situations that may pose significant compliance risk and guides management in the development/reviewing of applicable policies procedures and business practices.
Participate and collaborate in the review and analysis of new regulatory developments and maintains oversight of developments impacting business activities.
Lead a team of highly skilled analysts who perform investigations on high risk items
Participate and collaborate in compliance advisory and integration projects as well as conduct compliance assessment and define requirements as needed for the approval of business projects and initiatives
Ensure implementation of key processes within company to meet regulatory framework
Work closely with key functional organizations to ensure proper implementation reporting and change management.
Provides assistance and input on risk assessments.
Interface with Product and Engineering teams to provide requirements and inputs for new system development assist with user testing and represent Compliance in stakeholder meetings
Work in partnership with Business Units Operations Technology Legal and the larger risk community.

- 5 years of work in relevant industries such as law customer service investigations risk compliance or project management experience
- Experience in audits related to business processes risk mitigation program compliance or internal audits
- Experience with all Microsoft Office applications
- Bachelors degree or equivalent
- 3 years of people management experience

- Professional certification such as CAMS CRCM or CRP
- Experience using data and metrics to back up assumptions and implement effective solutions
- Experience working in risk fraud or compliance organizations
- Masters degree or equivalent

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