DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Malak Holdings. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Set along lush golf greens and framed by Vancouver Islands rugged mountains The Westin Bear Mountain Resort & Spa Victoria offers stunning natural beauty and laid-back comforts. Just minutes from downtown Victoria Bear Mountain offers the perfect setting for the Westin Bear Mountain Resort & Spa that features world class golf bike trails nature exploration a variety of dining options and a luxury spa.
We are in the midst of executing on our goal to elevate the property beyond its current ranking. This massive undertaking has already seen a complete renovation of the restaurants ballroom and function spaces. A new bar luxury furniture and fixtures and a new 6000 square foot fully enclosed four- season patio has created a more elegant resort that will focus on providing an exceptional experience for all guests.
We are searching for a highly motivated and hands-on General Manager to join and help us complete our vision in providing the right services the right way with the right resources.
The General Manager oversees all aspects of resort operations leads the resorts workforce and sets and executes plans that meet or exceed targets profitability and guest satisfaction.
ACCOUNTABILITIES
Business Strategy Development and Execution
Stays current with industry trends and monitors strengths and weakness of competition.
Develops and executes business plans designed to maximize property customer satisfaction profitability and market share.
Experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability.
Managing Resort Operations/Budgets and Profitability
Manages the flow of labor and cost of goods in achievement of profitability goals.
Measures analyzes and communicates property financial performance using a variety of financial/non-financial data including controllable costs sales revenue guest satisfaction and employee engagement data.
Ensures financial controls are in place such as for procurement and invoice processing.
Sales and Marketing
Works with sales and marketing to establish and manage strategic plans goals and action plans.
Identifies and champions creative marketing solutions that fit the brand and property needs.
Develops innovative means for capturing new streams of revenue through property amenities.
Participates in and hosts customer recognition events to drive sales.
Brand Standards Compliance
Walks the property regularly to ensure all areas meet resort brand standards including sanitation cleanliness esthetics and maintenance.
Reviews and follows up on property guest satisfaction scores and comments.
Verifies property compliance with legal safety operations labor and Marriott brand product and service standards.
Conducts both routine and short-notice quality assurance audits with specific departments.
Staff Management
Ensures staff have a deep understanding and respect for customer service standards.
Provides timely real-time feedback to managers and hourly employees on service and operational standards including feedback and reinforcement of standards on even the smallest of service and operational details.
Creates and supports clear lines of responsibility for management team including coverage and oversight throughout the day.
Coordinates attends and leads department meetings.
Hires motivates develops and manages workforce performance.
EXPERIENCE/SKILLS/EDUCATION
A minimum of 2 years experience as a General Manager in a full-service major-brand property.
Familiarity with all aspects of hotel/resort operations.
Proven people management skills.
Strategic planning and execution.
Experience with successfully improving business performance and results.
A degree from an accredited university in Business Administration Hotel and Restaurant Management or related major.
Previous experience managing a Marriott property is an asset.
Remuneration commensurates with experience and in accordance with our established compensation guidelines. Base salary of $150000 CAD plus an annual incentive of up to $50000 based on achieving budgeted revenue targets as determined by Ownership. We offer a competitive package of benefits and perks.
This company is an equal opportunity employer.
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