Reprotek UK Contracts Manager Durham

REPROTEC UK CONTRACTS MANAGER

Job description:

This is an opportunity to join a reputable surface repair and protection company to manage our resin flooring contracts across the UK.

Your day to day role will be to oversee and be responsible for the planning and running of all aspects of operations management including all elements of coordinating the on-site activities from start to completion including responsibility for on-site health and safety and quality standards.

You will work flexibly to accommodate the customers time schedules. As with other service industries weekends are considered working days and work schedules can change at short notice.

You will be the first point of contact for the client operatives subcontractors suppliers and office staff and therefore will require good communication skills.

Although the role will primarily be based in Durham we work nationwide and this will require occasional away-from-home working.

Key Role Points:

Customer Satisfaction - To meet and exceed client expectations. This applies to any interactions before and after the service has been delivered.

The first point of contact for the site operational team and client.

Daily or weekly communication with clients through various channels to maintain current relationships.

Daily communication and management of resources and personnel such as Team Leaders and Operatives that comprise the Operations Team.

Responsibility for health and safety within the contracts department for operatives projects vehicles and plant.
Provide a contracts report on a monthly basis and the success rates achieved.

Management of sub-contractors under your control.

Contract Performance:

To control and co-ordinate all contract related activities including site paperwork including risk assessments & method statements labour vehicles plant materials health & safety quality including site inspections and audits record keeping waste management and non-conformities.

Maintain client relationships and evaluate client satisfaction.

Utilise and operate systems to ensure daily and weekly project planning and management in line with clients needs.

Managing and implementing efficiencies within the Contracts Department

To ensure general site and premises security

To report on monthly a monthly basis

To increase orders by relationship management

Key Attributes/Experience

Good communication both oral and written.

Technical knowledge or resins and other coatings would be an advantage.

Good IT skill level in Excel and Word

Relevant qualifications
IT Customer Relationship Management systems experience / knowledge would be an advantage.

Previous contract manager experience

Salary is negotiable and dependent on previous experience.

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Job Types: Full-time Permanent

Benefits:

Casual dress

Employee discount

Ability to commute/relocate:

Durham DH7 8JG: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (preferred)

Work Location: In person