Customer Care Manager

What is great about the role

This role offers the opportunity to build something meaningful from the ground up. You will establish and lead a new customer care team defining systems processes and ways of working that ensure a consistent professional and customer-focused service across all new build homes delivered through Codi Group.

You will have real influence over how defects and complaints are managed using data insight and customer feedback to drive improvements in specifications contractor performance and future developments. Working closely with internal teams and external partners you will play a key role in reducing repeat issues and improving overall build quality.

Most importantly your work will directly impact how customers feel about their homes and about Codi as an organisation- helping to build trust confidence and long-term positive relationships.

Where does this role fit in

The role sits within the Development team and reports to the Construction Manager. You will be responsible for managing Customer Care Assistants and for the establishment and ongoing management of the customer care and defects service.

Although based within Development the role is highly collaborative and works closely with Sales Commercial Housing Procurement and Maintenance teams as well as Contractors Developers Employers Agents and structural insurance providers.

The role supports customers across South Wales and is agile hands-on and highly connected across teams ensuring a joined-up approach to customer care aftercare and defect resolution.

What skills and experience do you need

What are the pay and benefits

Time off and Flexibility

• Hybrid role based in Newport Cardiff or Swansea. Your role will involve working throughout South Wales.
• Working days are predominately Monday to Friday days or you can work compressed hours on a 9 day fortnight.
• 26 days holiday plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
• Maternity & Adoption Leave: 20 weeks
• Paternity Leave: 3 weeks

Money and Pensions

• The exact salary is 44546 for a 37 hour full time permanent position
• 45p per mile for mileage allowance
• Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%.OrDefined Benefit (DB) 1/80^thof final salary for every year of service.
• 3 x Life Cover linked to pension membership
• Saving scheme with competitive interest rate
• Give As You Earn scheme for tax efficient charity donations
• From 1^stApril 2026 theoptionto be either weekly or monthly paid.

Your Wellbeing

• Sick Payrising with length of service up to 6 months full pay after 4 years.
• Eyecare: Up to 100 reimbursement towards eye tests and glasses.
• Free counselling coaching wellbeing team and OH service to all colleagues
• Annual Health Check
• Health Cash Plan

Getting Around

• Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility)
• Cycle to Work Scheme

Your Development

• Continuous professional training and development
• Leadership development programmes
• Professional memberships needed for your role are reimbursed
• Career coaching
• Support with funding and time for qualifications

Perks & Recognition

• Long Service Awards
• Blue Light Card Eligibility giving discounts at 15000 brands.
• Colleague Discount platform.

FREDIE

At Codi Group we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunity at Codi Group and we encourage you to apply now.

How do you apply

If you have the skills experience and enthusiasm required to be our next difference maker please follow the prompts to apply now. We just need an up-to-date CV short/ focused cover letter along with a few contact details so that we can get back in touch with you.

We will be shortlisting week commencing 16th March with interviews taking place on Tuesday 24th March in our Swansea office. Interviews will include a task based assessment and panel interview.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process please contact or

Who are Codi group

Codi Group is among Wales largest not for profit housing and care organisations offering safe homes tailored support and thriving communities where people can 2024 Pobl and Linc joined forces uniting our shared values and strengths to enhance services and create more opportunities across Wales forming Codi. Together we are dedicated to being compassionate inclusive and making a positive impact every day.