Custom PO & Commissions Coordinator

Shaw Industries Group Inc. is a wholly owned subsidiary of Berkshire Hathaway and is a global leader in delivering carpet hardwood tile & stone laminate synthetic turf and other specialty products to residential and commercial markets worldwide. We are committed to creating a better future for our customers our people our company and our communities.

Position Objective:

In this role you are the Purchase Order Coordinator for all Custom Carpet Orders;having extreme ownership of PO from receipt to customer service for production scheduling. This position is the primary contact for external global customers and sales when they send in their Purchase Order. This role willbe responsible fororders totaling over $ for the commercial division.He or She will need to determineand apply the correct earned commissions to custom orders through research via pricing grids and quotes in Salesforce NSP Project contracts order details etc. Apply upcharges overbills account terms and rebates tofinalizecommission levels for Account Executives.This roleis responsible forensuring our sales account executives are paid for their custom ordersin a timely manner& correctly.

Primary Responsibilities:

• Download Daily Commissions report sort report & ensure sales custom commissions are keyed for all shipped orders prior to month endfor soft surface resilientcovebase& rugsto ensure salesispaidin a timely manner.

• Receive PO For Hospitality and Contract orders review for accuracynotify PM Teamof missing information communicate with customer and sales - complete ownership of ensuring the PO moves through the process quickly and accurately until it is sent for production. Fully making decisionsregardingpurchase orders.

• Coordinate PO verification spec creation & sending to customer service within thetime frameof expectations set by the customer so the order is not delayed.

• Complete summary sheet for manufacturing and verify all pieces of the order areaccurateprior to sending to manufacturing

• Work with plant management when approval is needed for exceptions.

• Customer Satisfaction-Ensure order packet including verified standard production layout seaming diagram and manufacturing layouts is complete andaccurateas well as sent to manufacturing and correct on shared drive purchase order folder.Ultimately thePO reflects the completed design work and material produced is delivered tocustomercorrectly.

• Verify patterns CAD copyright to ensure royalties are paidproperlypattern repeat for width of goods to prevent any claims during installation.

• Accepts full ownership & responsibility for the flow of purchase orders through receipt spec creation & verification and through entering commission levels

• Organizedocumentandretaindocumentation necessary to process custom order commissions andmaintainas outlined in the Corporate Records Management Policy to support entered commissions.

• Manage/maintaindaily & monthly open order and shipped order reports

• Complete shipped/invoiced ordersin a timely mannerbefore month end dates

• Follows up promptly on action items - imperative to stay on top of incomplete POs and follow-up with customer and/or account executive in a timely manneras getting mill order reference numbers back to the customer quickly is imperative. Key commissions for the account executive ina timelymanner.

• Primary point of contact for all custom commission information inquiries and requests via email and phone from Account Executives RVPs and DVPs.

• Verify quote and costing information to order entry to ensure mostaccuratecommission levels are applied

• Recognize outdated quotes and/or pricing grids; request updated quotes and pricing grids from sales/CDS

• Track and apply upcoming price increases and supporting sales guidelines for quote lock

• Prioritize and balance requests inquiries day to day work whilemaintainingsupport to sales customerserviceand CDS group

• Distinguish & identify different order types and brands and applyappropriate workprocedure

• Customer communication- Must have impeccable communication skillsin order tocommunicate effectively and efficiently with external customers PM Teams manufacturing production layoutsspecificationsand customer service. This role will be in constant communication with many departments within the company & external global customersas well as account executives &RVPs.

• Problem Solving- Analyze PO and be able to decipher complicated POs anddetermineaction needed for gaining a correct PO. HospitalityPOsarevery complex this will take a great deal of knowledge and patience to work through these Purchase Orders.Alsodeterminingthe latest pricing grid that needs to be used for the account executives commission level.

• Collaboratewith multiple teams internally as well as external customers account executives RVPsCompensation& Systems Development teams. Collaboration will be key in this rolein order toensure we are producing the exact material the customer desires& paying accountexecutives the correct commission.

• Apply work standards- Ensuring guidelines are followed foraccuratecompletion of the order fora high levelof qualityproductivityand service.Due to the complexity of these POs this role must ensure compliance with the guidelinesin order toprevent claims.

• Adapt and change- able to recognize needs for process improvements as well as adapt and change to new processes & systems. This process is cumbersome and our systems do not currently handle our needs. This role will be instrumental inidentifyingfuture systems enhancements and improvements to simplify the process andeliminatinginefficient workflow.

• Learn and applyprocesses and procedures as well as assist in helping account executives and customerscomply withprocess and procedures

• Leverage Resources- building trusting relationships with team members internally & externally to complete work more efficiently

• Stays focused prevents distractions from interfering with completion of tasks

• Uses time effectively- manages time while prioritizing work

• Innovate-Work with systems enhancement teams to improve the commissions process towards automation

• Work independently with little supervision

• Commitment to Shaw Values of Honesty Integrity and Passion

• Travel as needed

• Perform other duties as assigned

Requirements:

Preferred Skills:

• Working knowledge of NSP Project Mainframe SFDC Excel Google SheetsMSS Shaw Online Live

• 3-5years experienceincustomsmanufacturing customer service costing specifications or sample creation.

• Strongproblem solvingskills

• Strong knowledge of custom design process

Competencies:

• Communicate Effectively

• Solve Problems

• Manage Work

• Initiate Action

Physical Demands

Sitting and keying forlong periodsof time

Computer screen time

Position Type and Expected Work Hours

This is afull timeposition working day shift. Evening or Saturdays very infrequent but may berequired with emergency.

Shaw benefits include:

• Medical dental and vision insurance

• Life insurance and disability coverage

• Tuition reimbursement

• Employee assistance program

• Health savings account

• Paid Time Off

• Parental Leave

• 401K and Retirement Plans

• Product discounts for employees

• Adoption assistance

• Shaw Family Health Center (Dalton GA and Cartersville GA locations)

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