Order Management & Customer Service Rep (Full-Time) Edmonton, AB

Required Qualifications

Education

• High school diploma required; post secondary education in business administration or logistics is an asset.
• 2 years of experience in order management customer service or logistics.
• Strong communication organization and multitasking skills.
• Proficiency with digital tools and order management systems; bilingual (English/French) is an asset.

Experience

• Experience in industrial gases welding products or technical product environments.
• Familiarity with ERP systems such as Oracle JDE SAP or similar platforms.
• Exposure to CRM tools or digital workflow systems is an asset.

Linde has an extensive background check process which may include but is not limited to a criminal background review reference checks and employment verification.

Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs.

We are committed to employment equity for women aboriginal people visible minorities and persons with disabilities. Interested candidates from these groups are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability status. #LI-MM1

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions technologies and services which are making our customers more successful and helping to sustain and protect our planet.

The company serves a variety of end markets including chemicals & refining food & beverage electronics healthcare manufacturing and primary metals. Lindes industrial gases are used in countless applications from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion efficiency improvements and emissions reductions.

For more information about the company and its products and services please visit .

At Linde every day is an opportunity: an opportunity to learn to grow to share success and to contribute to one of the worlds leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

Order Management & Customer Service Rep (Full-Time) - Edmonton AB

Primary Purpose
The Order Management & Customer Service Representative plays a key role in ensuring accurate timely and customer focused processing of orders for our industrial specialty & medical products and this role you support Territory Managers Inside Sales and various operational teams to deliver an exceptional customer experience from order entry through fulfillment.

You will work with modern digital tools including AI assisted features to enhance accuracy and efficiency. These tools are decision aids but your judgment communication and attention to detail remain the foundations of success in this position.

Key Accountabilities

Order Processing & Coordination

• Process customer orders received by email or phone ensuring accuracy and completeness.
• Enter all orders into the order management system with correct product codes pricing and delivery details.
• Monitor order status lead times and backorders while coordinating with internal teams where required.
• Flag discrepancies missing information or unusual order patterns to ensure proper resolution.

Customer Communication & Issue Resolution

• Respond to customer inquiries regarding pricing stock availability product information delivery timelines and order status.
• Provide prompt updates to customers and internal partners when changes delays or issues arise.
• Support Territory Managers and Sales teams with account or order related information.

Digital Tools & Workflow Support

• Use digital platforms including AI supported tools to assist with information retrieval data accuracy and workflow efficiency.
• Review any system-generated recommendations and apply sound business judgment before finalizing orders or communications.
• Maintain accurate records and documentation for audit and compliance requirements.

Reporting & Administration

• Prepare or update tracking reports (order status reports backorder lists issue logs etc.).
• Maintain up to date customer information order documentation and internal notes.
• Support month end cycle count and audit processes as required.

Continuous Improvement & Collaboration

• Identify recurring issues inefficiencies or workflow gaps and recommend improvements.
• Collaborate with Sales Operations Logistics Credit and Customer Service to support smooth order to delivery processes.
• Participate in training for new systems tools or procedures