Agency Contract Mgmt Specialist National Accounts

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 8 days ago

Vacancies: 1 Vacancy

Job Summary

We are Farmers where ambition meets opportunity.

At Farmers were not just known for unforgettable jingle were a team with a passion for purpose and making a real difference in peoples lives. We deliver peace of mind when it matters most. Our results-driven high-performance culture thrives on creativity accountability and bold solutions. Here growth isnt just a goal its a way of life for both the organization and every individual on our team. We tackle challenges head-on learn from every experience and measure our impact on the customers who trust us.

Join an award-winning equal opportunity employer where youll find more than a job youll find a supportive community. Enjoy competitive benefits take part in meaningful volunteer projects and help shape the future alongside talented colleagues across all backgrounds. At Farmers helping others is at the heart of what we do.

Ready to make your mark Discover our vibrant culture and explore career opportunities at Connect with us on Instagram LinkedInand TikTok and lets build something incredible together!

Workplace: Hybrid ( #LI-Hybrid )

Farmers believes in a culture of collaboration creativity and innovation which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Job Summary

Processes requests of basic to difficult complexity from internal and external customers across channels related to agent contracting product authority and appointments.
May focus on transfers or key/national account requests.
Ensures compliance with department and company procedures standards and applicable regulations.
Provides excellent customer experience with each interaction promoting a positive customer experience.
Identifies and reports system defects. Recommends and helps implement approved system process and other improvements.

Essential Job Functions

Applies problem-solving and critical thinking skills to prioritize analyze clarify and process requests of basic to difficult complexity from internal and external customers across channels related to agent contracts commission schedules licenses appointments product authority system access terminations and acquisitions.
Demonstrates an understanding of the customers needs and ensures they are met. Regularly handles inbound calls transfer and/or key/national account requests. Ensures compliance with department and company procedures standards and applicable regulations. Follows up as needed with the appropriate person(s) to gather missing information resolve problems and complete requests within department service and quality standards.
Advises customers via the appropriate media when requests have been completed. Updates processing systems and other tools to reflect work activity and communication with customers. Identifies and reports system defects.
Recommends and helps implement approved system process and other improvements to reduce waste and deliver a better customer experience.
Supports system testing for transactions of basic to difficult complexity as assigned. Performs other duties as assigned.

Education Requirements

High school diploma or equivalent required.

Experience Requirements

2-3 years of service-related experience required

Special Skill Requirement

Basic proficiency in Microsoft Office programs (Excel Word PowerPoint) keyboard usage and navigating web-based programs required.

Benefits

Farmers offers a competitive salary commensurate with experience qualifications and location.
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
For more information review What we offer on Location(s): US - MI - Caledonia US - AZ - Phoenix US - RI - Warwick (hybrid in office 3 days/week)
Anticipated application deadline: At Farmers the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions we encourage you to submit your application promptly.
Farmers will consider for employment all qualified applicants including those with criminal histories in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033 Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race color religion gender sexual orientation gender expression genetic information national origin age disability marital status military and veterans status or any other basis protected by applicable discrimination laws.
Want to learn more about our culture & opportunitiesCheck out be sure to follow us onInstagramLinkedIn and TikTok.
Spokane WA only: Residents who prefer not to provide their address click here to submit your resume via email:

Required Experience:

We are Farmers where ambition meets opportunity.At Farmers were not just known for unforgettable jingle were a team with a passion for purpose and making a real difference in peoples lives. We deliver peace of mind when it matters most. Our results-driven high-performance culture thrives on creati...