Research & Service Design Lead
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Amsterdam
- Hybrid
Job Description
As Research & Service Design Lead you are responsible for developing positioning and professionalising product research and service design across all our countries. You lead an international team of approximately six researchers and service designers and act as the key content-driven and strategic force behind the discipline
You work closely with the Heads of Product in all countries and with other disciplines within the Product Center of Excellence to ensure that research structurally contributes to enhanced customer journeys product strategy prioritisation and addition to your leadership role you remain actively involved in research yourself (approximately 30% hands-on). And every day at work youll be doing your part for all the charities we support.
As a Research & Service Design Lead you will:
- Lead coach and develop a team of researchers and service designers while building discipline maturity through standards methodologies and best practices.
- Shape and champion the organisations vision for research and service design embedding user and customercentric ways of working in product development.
- Translate insights into product and service improvements collaborating closely with Product Owners Design and Analytics.
- Codefine priorities and roadmaps with Product Managers and Heads of Product advising stakeholders at both strategic and tactical levels.
- Conduct or oversee complex strategic research initiatives remaining roughly 30% handson.
- Establish and scale service design capabilitiesincluding blueprinting tools and governancewithin the organisation.
- Define and position service design within the wider transformation programme partnering with Product Technology Transformation Centres of Excellence and Business teams to design coherent scalable services.
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
About the company The Postcode Lottery Group is building an International Analytics hub to provide our lotteries with the right models, tools, tech, and best-practices to help realize our growth ambition. In this hub you will be working together with business representatives to identi ... View more
