Service Delivery Support for NATO with security clearance

Would you like to join the leading international intergovernmental organization

The Service Delivery Support role is responsible for the operation maintenance and support of critical software applications within a networked and distributed environment. This position ensures the stability performance and security of assigned application services through proactive monitoring incident and problem management and effective change and release management. The incumbent provides technical support to end-users manages deployments and maintains comprehensive documentation all in alignment with organizational standards and security requirements.

Responsibilities:

Software Application Support and Maintenance

Monitors operational instances for resource usage and failure rates to inform and facilitate tuning and improvements.

Support monitoring and reporting of the operational status of the assigned applications services and responding to exceptions.

Performs incident and problem management and supports change management process.

Assists end-users and follows agreed procedures for further help or escalation.

Responsible for troubleshooting any issue with the software applications under their responsibility.

Uses standard procedures and diagnostic tools to test installations correct problems and document results.

Ensures back-up and recovery procedures are update to date and in-place.

Software Application Release Deployment and Configuration

Install configure and maintain build and deployment pipelines.

Assist in testing activities.

Manages change requests for software application releases and deployments as well as deactivations.

Assists in designing verifying documenting and maintaining software configurations for deployment.

Ensures pre-requisites are met and uses approved tools and techniques for deployment of software applications.

Configures and integrates software applications.

Contributes to preparation of software implementation procedures with fall-back contingency plans.

Administers the recording of activities logging of results and documents technical activities undertaken.

Additional Duties

Collaborates in reviews of work with others as appropriate.

Providing consistent and adaptable support in alignment with the organizations requirements.

Essential Qualifications & Experience:

Higher vocational training in the area of computer science with 3 years post-related experience or a secondary educational qualification with 5 years post-related experience.

Experience

At least 3 years practical experience of working experience within a large organization including:

The operation administration testing and maintenance of software for modern information systems in a networked and distributed environment;

Knowledge of operating systems that are currently used for modern information systems;

Experienced in handling 1st and 2nd line issues working with solution knowledge-base and capable of writing new solution entries;

Experience with deployment and maintenance of both Windows and Linux based systems (e.g. via vSphere and with Active Directory);

Experience with working in isolated environments when installing solutions (e.g. Windows applications and Container environments);

Experience with Kubernetes and Docker (container) based solutions including their deployment and maintenance;

Experience with (pre-)deployment pipelines for testing controlling and distribution of code modules and containerized solutions (e.g. Jenkins GitLab);

Familiarity with (limited) hardware allocation DNS Active Directory-based access controls;

Administration of Relational Database Management Systems e.g. Microsoft SQL Server;

Administration of web-based software applications and information systems;

Data and systems interoperability interoperability testing standards procedures and methodologies;

Security cross-domain information exchange methodologies tools and techniques;

IT service management and tools;

The ability to communicate effectively in written English to produce technical documents such as technical notes reports and reference documents.

Desirable Education Experience and Training

Experience with TOPFAS;

Experience of software applications support and maintenance in the NATO or similar defence or civilian environment;

Experience with server clustering familiarity with PC hardware and networking techniques;

Knowledge of security assurance requirements for military information systems;

Knowledge of and experience with (military) information exchange standards;

Experience with multi-user containerized solutions.

Training/Certifications:

Certifications in relevant technologies (e.g. Microsoft SQL Server Windows and Azure Google Cloud AWS Linux).

If youve read the description and feel this role is a great match wed love to hear from you! Click Apply for this job to be directed to a brief questionnaire. It should only take a few moments to complete and well be in touch promptly if your experience aligns with our needs.