Technical Specialist
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Role purpose
Technical Specialist is responsible in executing the digital development jobs consist of front-end programming automations and platform specific development. Job holder should have in breadth technical knowledge and experience in agile practices and expertise in online and offline applications development within the banking domain.
Role holder is responsible in generating code solutions using industry standard development tools and languages such as HTML CSS JavaScript and Python and other related technologies. Role holder required to directly coordinate with Chapter lead in getting feedback on performance and for any new project assignments.
Principal Accountabilities and Responsibilities
Develop and implement technical solutions under banking digitizations automation and digital messaging area using industry standard code and development framework
Test and evaluate technical solutions to ensure that they are efficient and effective
Troubleshoot and resolve technical issues related to the front end applications and relevant work platforms such as SharePoint .
Ensure high quality of work by consistently taking responsibility for ones own work reviewing it against quality standards and consistently seeking to achieve zero quality errors
Create and maintain technical documentation including user manuals technical specifications and system diagrams
Keep up-to-date with new developments in technology and make recommendations for improvements to existing systems.
Oversee the productivity rating for their individual shift and work closely with Creative Leads to identify any challenges and lapses that can be addressed
Leadership & Teamwork
Ensure a steady improvement in his/her own design skills and capabilities by planning and organising collaborative work and in-house cross-training opportunities
Assist the Technical Leads in developing the teams annual and quarterly training plans
Contribute to the team in achieving monthly average performance targets for Productivity and Quality scores
Work collaboratively with other members of I & A to find optimal solutions to meet technology requirements
Ensure up to date knowledge on HSBC brand guidelines by actively participating in training sessions and team knowledge sharing.
Puts the need of the greater team ahead of his/her own needs ensuring the teams growth and improvement is of priority
Functional Knowledge
Bachelors degree in Computer Science Information technology or a related field
2 years of experience in technical support or technical specialist role
Strong knowledge and experience of technical systems including online platforms and cloud computing infrastructure.
Proficiency in Mac OS Microsoft Windows and MS Office applications
Web experience: Working knowledge of HTML5 CSS and web design principles
Knowledge of emerging digital technologies such as automations and AI development
User-centric/customer-centric design theory : experience with user research rapid prototyping information architecture user stories and persona writing is preferred
Good written and verbal communication and presentation skills
Strong focus on simplicity vs complexity in both communicating and translating briefs into technical specifications
Able to generate and consistently provide innovative and creative ideas working within corporate
guidelines but challenging brief provided and questioning traditional approaches as necessary
Extremely client-focused with positive attitude; able to negotiate effectively communicate at all levels and able to work well under pressure
Ability to network with other resources and specialists around the business as appropriate
Genuine enthusiasm for technical development and willing to share knowledge and experience technology resources articles and other inspiration with others
Others
Develop professional and harmonious relationships with DPS customers through constant personal communication aimed at obtaining a clear understanding of the business objectives and the situational context of their project requirements
Enables and promotes collaboration between other Tribes and Chapters to deliver a much more effective solution to clients and stakeholders
Maintain proficiency in current versions of software required for performing duties within HSBC
Puts emphasis and acts upon the HSBC purpose and values
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.
