SOCIAL MEDIA PERFORMANCE AND QUALITY SUPERVISOR

SOCIAL MEDIA PERFORMANCE AND QUALITY SUPERVISOR

Company: The Impact Engine

Location: Pune - Hybrid - 2 days in office (Preferred)

Salary: per month (/- 10% performance based incentives)

Probation Period: 2 weeks (Stipend 10000)

Experience: minimum 2 years (Preferred)

About The Impact Engine:

The Impact Engine is a results-driven marketing agency focused on delivering measurable growth and high-impact marketing solutions for businesses across diverse industries. We combine creativity data analytics and automation to optimize marketing performance and drive customer engagement.

Role Overview

We are looking for a detail-oriented Social Media Performance and Quality Supervisor responsible strictly for quality assurance and error-checking across all digital marketing deliverables within the assigned cluster. This role focuses on reviewing work before client submission to ensure accuracy consistency and adherence to company standards.

Key Responsibilities

• Conduct comprehensive quality checks on every project before submission or delivery
• Identify errors inconsistencies compliance gaps and performance issues
• Ensure projects meet internal SOPs client requirements and quality benchmarks
• Provide structured feedback to project leads and team members
• Track recurring mistakes and implement preventive corrective measures
• Maintain quality audit reports and documentation
• Coordinate with project managers to ensure timelines are not compromised
• Escalate major quality concerns to senior management when required
• Develop and refine quality control processes within the cluster
• Monitor overall cluster performance and recommend improvements
• Ensure zero-defect delivery culture within the assigned cluster

Required Skills & Qualifications

• Bachelors degree in Marketing Business Communications or a related field
• 2 years of experience working in a Digital Marketing Agency
• Strong understanding of digital marketing processes and client deliverables
• Prior experience leading or supervising teams in a marketing environment
• Practical knowledge of campaign strategy and execution workflows
• Hands-on experience with Canva and basic creative tools
• Strong copywriting and content review skills
• Ability to identify errors inconsistencies and quality gaps across campaigns and content
• High attention to detail with a strict quality assurance mindset
• Proficiency in MS Excel or Google Sheets
• Strong communication skills with the confidence to provide corrective feedback