OTC – Collections (Executive and Senior Executive)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role Summary:
- Responsible for proactively contacting customers to collect outstanding payments ensuring timely cash inflow and reducing Days Sales Outstanding
- Handles billing disputes coordinates with internal teams to resolve issues and monitors credit risk to maintain healthy customer relationships and minimize bad debt.
Work Experience
Essential:
- Strong knowledge of Collections
- Working knowledge of SAP Finance module
- Experience in shared services/customer facing environment
- Understanding of standard operating procedures
- Good understanding of the AR cycle
- Knowledge of system applications operating tools metrics and excel
- Good communication skills plus good verbal & written presentation skills
- Flexibility to work within a high growth rapidly changing environment
- Ability to self-motivate and initiate change
- Ability to work with colleagues at all levels
Collections Responsibilities
- Contact customers via email phone or portals to follow up on overdue invoices.
- Review and analyze accounts receivable aging reports to prioritize collection efforts
- Identify and resolve billing disputes or discrepancies that delay payments.
- Record and monitor customer promises to pay and follow up accordingly
- Send systematic reminders and escalation notices based on aging buckets
- Provide inputs to finance teams for accurate cash flow forecasting
- Reconcile customer accounts to ensure accurate outstanding balances
- Coordinate to confirm payment status and resolve unapplied cash issues
- Escalate high-risk or non-responsive accounts to senior management
- Identify customers with deteriorating payment behavior and flag for credit review
- Generate collection performance reports.
- Maintain records of all collection activities for audit and compliance purposes.
- Build and maintain professional relationships with customer finance contacts.
- Suggest and implement improvements to enhance collection effectiveness.
- Ensure all collections are posted and disputes are addressed before financial close.
Key Skills
- Collection
- Accounts Receivable Ledger Management
- Financial Accounting and Reporting
- Advanced Excel and Spreadsheet Skills
- SAP ERP and Accounting Software Proficiency
- Team Player
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Qualifications :
Education: Postgraduate (B. Com/Honors) or a bachelors degree with relevant experience in OTC Operations.
Experience (years):
- Executive - Graduate with 2 to 4 years of experience
- Sr Executive Graduate with 4 to 6 years of experience
Relevant Experience: OTC or Accounts Receivable
Location: Mumbai (Airoli) and Bangalore
Working Hours: 8.5 hours/day (Singapore Shift)
Role Requirements:
- This position currently requires Work from Home during Singapore Shift as per project needs.
- The candidate must be flexible to travel based on business requirements during this period.
- There may be a prepone in shift timing which will be reviewed post-transition.
- Following the transition the role will shift to a Hybrid Work from Office model in alignment with company guidelines.
Remote Work :
Yes
Employment Type :
Full-time
About Company
Our philosophy is to understand our customers business first before we get to the technology. This approach leads to clever software; streamlining old processes, saving money and delivering positive change. Our technology has helped the NHS screen millions of babies for hearing loss ... View more
