Data Quality and Service Management Analyst

Sabenza IT & Recruitment

Job Location:

Johannesburg Metropolitan Municipality - South Africa

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

We are seeking a Data Quality & Service Management Analyst to support data cleansing validation and analysis activities within a service management environment. The role will focus on improving data accuracy consistency and governance within ServiceNow platform.

Responsibilities

Perform data cleansing and validation activities to ensure data accuracy and completeness.
Analyse datasets to identify inconsistencies duplicates and data quality gaps.
Support data quality reviews and ongoing data remediation efforts.
Assist with core review and gap analysis activities within the service management platform.
Update and maintain records in ServiceNow (or equivalent system).
Work with stakeholders to improve data standards and governance practices.
Document findings and provide recommendations for data improvements.

Requirements

Matric and a Tertiary qualification
Proven experience in data cleansing validation and analysis.
Hands-on experience with ServiceNow (mandatory).
Understanding of data quality principles and governance practices.
Ability to identify gaps and support remediation activities.
Strong attention to detail and analytical skills.
Ability to work independently and manage assigned tasks efficiently.
Experience with reporting tools (e.g. Power BI Excel advanced functions).
Understanding of IT Service Management (ITSM) processes.
Basic SQL or scripting knowledge.
Experience supporting data governance or system optimization initiatives.

Required Skills:

Matric and a Tertiary qualification Proven experience in data cleansing validation and analysis. Hands-on experience with ServiceNow (mandatory). Understanding of data quality principles and governance practices. Ability to identify gaps and support remediation activities. Strong attention to detail and analytical skills. Ability to work independently and manage assigned tasks efficiently. Experience with reporting tools (e.g. Power BI Excel advanced functions). Understanding of IT Service Management (ITSM) processes. Basic SQL or scripting knowledge. Experience supporting data governance or system optimization initiatives.

This is a remote position.We are seeking a Data Quality & Service Management Analyst to support data cleansing validation and analysis activities within a service management environment. The role will focus on improving data accuracy consistency and governance within ServiceNow platform. Responsi...

This is a remote position.

Responsibilities

Perform data cleansing and validation activities to ensure data accuracy and completeness.
Analyse datasets to identify inconsistencies duplicates and data quality gaps.
Support data quality reviews and ongoing data remediation efforts.
Assist with core review and gap analysis activities within the service management platform.
Update and maintain records in ServiceNow (or equivalent system).
Work with stakeholders to improve data standards and governance practices.
Document findings and provide recommendations for data improvements.