Customer Service Advisor – Umhlanga
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Advisor (German English) Umhlanga
Location: Umhlanga South Africa
Start Date: 30 April 2026
Schedule: 24/7 Rotational Shifts
Work Model: On-site
Role Overview
We are recruiting German-speaking Customer Service Advisors to join an on-site team in Umhlanga.
In this role you will support customers through inbound service channels delivering efficient solutions while maintaining high-quality service standards in a fast-paced environment.
Key Responsibilities
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Handle inbound customer inquiries via phone and digital channels
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Provide accurate information and resolve customer concerns
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Log all interactions in internal systems accurately
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Troubleshoot issues using available tools and knowledge resources
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Escalate complex cases according to company procedures
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Meet defined service level agreements and performance KPIs
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Deliver a professional and customer-focused experience
Requirements
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German language proficiency (B2C2 level written and spoken)
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Good command of English for internal communication
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Matric / Grade 12 qualification (essential)
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Previous customer service or call centre experience preferred (retail experience is a plus)
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Strong communication and problem-solving skills
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Ability to work rotational 24/7 shifts including weekends
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Basic computer literacy and ability to navigate support systems
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Ability to work in a fast-paced customer-oriented environment
Whats Offered
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Competitive salary benefits
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1 local flight to Durban prior to start date
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20 nights of accommodation (covered at a selected location)
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Structured onboarding and training
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Stable employment in a professional work environment
Apply Now
If you are a German speaker ready to start a new opportunity in Umhlanga apply today.
Send your CV and a short professional introduction to to be considered.
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
