Customer Service

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

permanent Job Title: Customer Service Representative Company Overview: Msuez Uk is a leading provider of high-quality customer service solutions in Johannesburg South Africa. We are committed to providing exceptional service to our clients and building strong relationships with our customers. Our team is dedicated to delivering a positive customer experience that exceeds expectations. Position Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills a positive attitude and a strong desire to provide exceptional service to our clients. This is a full-time permanent position with opportunities for growth and development within the company. Key Responsibilities: - Respond to customer inquiries and provide timely and accurate information - Handle and resolve customer complaints and issues in a professional and efficient manner - Maintain a high level of product knowledge to effectively assist customers with their needs - Process orders returns and exchanges in a timely and accurate manner - Collaborate with other departments to ensure customer satisfaction and resolution of any issues - Maintain customer records and update information as needed - Identify and escalate any potential issues or trends to management - Continuously strive to improve the customer experience and provide feedback to management on ways to enhance our service Qualifications: - High school diploma or equivalent required; college degree preferred - Minimum of 2 years experience in customer service or a related field - Excellent communication skills both verbal and written - Strong problem-solving and decision-making abilities - Ability to multitask and work in a fast-paced environment - Proficient in Microsoft Office and other computer applications - Experience with CRM software is a plus - Ability to work flexible hours including weekends and evenings if needed We Offer: - Competitive salary and benefits package - Opportunities for growth and development within the company - A positive and supportive work environment - Ongoing training and development opportunities - A chance to be a part of a dynamic and growing company If you are passionate about providing exceptional customer service and want to join a company that values its employees we encourage you to apply for this position. We look forward to hearing from you!