CES Specialist Mining & Beyond Road
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Job Summary
5 KEY PROCESSES TO COVER
- GIVE ADVICE:
Technical support to OE/RT customers and to M&S teams including technical and product given trainings promoting and optimizing the benefits of our products and services towards customers to maximize technical added value and risk reduction.
CLAIM MANAGEMENT:
Contributing to the resolution of customer dissatisfaction in the spirit of customer centricity and company protection. Addressing all product liability aspects in coordination with the local Technical Correspondent.
MARKET SURVEILLANCE:
Monitoring and reporting of our product and service performances: weak signals for potential alerts comparison with competitor offers copycats and new market trends.
Deploying corrective actions and market interventions: product risk management.
CAPTURE USAGE:
Capture of usage conditions and linked performances of products and services in the field to improve the relevance and value of our offers and identify risks.
FIELD SURVEY:
Prospecting organizing implementing and carrying out synthesis of various field surveys on the performance of our products and services in comparison with the competition (e.g. specific qualitative surveys Roulages Contrôlés Roulages Suivis CES) to improve the quality of our offers and manage the residual risks on new tirelines technologies and designs.
KEY EXPECTED ACHIEVEMENTS
Definition steering and realization of field usage / performance studies (end of life tires exam usage characterization and performance measurement plans )
Synthesis reports for performance measurement studies (MC tires field survey) and field usage measurements
Quality of customer claims collection (quality of treatment by the sales forces and coherence of collection with the reality ...)
Alert reports sent to Central teams (Risk Analysis)
Reports following minor litigation (if delegation and out of AMN)
Give advice and technical training for sales force
Give advice and technical training for external customers
Technical demonstrations during commercial product launch events
On-the-job training / tutoring for newcomers C.E.S.
For CES Specialist behavioral skills
Adaptability LEVEL 2 required
Continuous learning LEVEL 2 required
Customer Focus LEVEL 2 required
Fostering Communication LEVEL 2 required
Initiative LEVEL 2 required
Networking LEVEL 2 required
Please note the following 2 professional skills are optional for CES 1554 Specialist
Setting up and managing Field surveys (GST Roulages Contrôlés) LEVEL 3 required
Analysis of product usage and performance data LEVEL 3 required
Required Experience:
IC
Key Skills
- Business Intelligence
- Kanban
- Machine Learning
- Cybersecurity
- AI
- Data Management
- Senior Leadership
- Autocad
- Sybase
- Natural Language Processing
- Carlson
- Data Modeling
About Company
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