Associate Manager Product Research

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Who we are:

Welcoming collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the worlds largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection security decision-making analytics and regulatory compliance functionality combined with customized responsive and flexible programs to accelerate the success of all payments companies and solve tomorrows payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at role:

Were hiring an Associate Manager Product Research to lead a high-impact research practice across digital product strategy fintech and SaaS consulting engagements. This is a player/coach role: youll personally drive end-to-end research on priority initiatives while managing and developing researchers to elevate craft velocity and business impact. Youll connect customer truth to product strategy through design thinking psychology of interaction design strategic foresight and rigorous brand market researchand youll bring an experimentation mindset to responsibly orchestrate AI tools that increase research efficiency without compromising rigor privacy or quality.

What youll do:

• Set research strategy for a product domain and/or client portfolio aligning the research roadmap to business goals product outcomes and customer value.
• Deliver decision-ready insights by executing mixed-method and multi-method research across discovery and delivery (primary secondary and generative evaluative) balancing rigor vs. speed appropriately.
• Turn insights into action: synthesize findings into clear recommendations opportunity sizing and tradeoffs that shape product direction experience strategy and go-to-market.
• Apply design thinking interaction psychology (JTBD mental models behavioural design decision-making trust/ethics) to frame problems design studies interpret behavior and de-risk product bets through rapid learning loops.
• Facilitate cross-functional alignment through workshops (research and design sprints prioritization and decision-making) with Product Design Engineering Sales Marketing and client stakeholders.
• Integrate strategic foresight market intelligence by using horizon scanning STEEP/PESTLE scenario planning and backcastingplus brand/market research and competitive benchmarkingto inform multi-horizon strategy and differentiation.
• Scale research impact and efficiency by managing and coaching researchers and UX designers developing research ops and standards and orchestrating AI-enabled workflows (with responsible guardrails) to accelerate synthesis analysis and insight reuse while tracking measurable outcomes.

What youll need:

• 6 years in product and UX research (or equivalent applied research) with demonstrable impact on product decisions and business outcomes.
• 1 year people management or formal team leadership experience (required): coaching feedback performance support and stakeholder leadership.
  Experience in fintech and SaaS consulting environments including ambiguity multiple stakeholders and fast iteration cycles.
• Strong fluency in design thinking and facilitation with evidence of accelerating alignment and de-risking decisions through rapid learning loops.
• Practical application of strategic foresight to inform strategy roadmap options and future-state narratives.
• Demonstrated ability to lead brand/market research and translate findings into positioning messaging and differentiation.
• An experimentation mindset and experience orchestrating AI tools to scale research efficiency while maintaining rigor accuracy and integrity.
• Exceptional time management skills with the proven ability to manage multiple priorities and work in a fast-paced environment.
• Excellent written and verbal communication skills are required to answer questions and communicate issues clearly & concisely to associates members and management.
• Ability to react to change quickly and implement new processes & procedures.
• Work independently with little or no supervision.
• Professional demeanor and excellent work habits are essential.

Nice to have:

• Experience with regulated product domains (payments lending identity risk/fraud banking platforms).
• Exposure to behavioral economics service design or decision science.
• Experience working with UX designers and Figma tools.

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion (including religious dress and grooming practices) sex (including pregnancy childbirth and related medical conditions breastfeeding and conditions related to breastfeeding) gender gender identity gender expression national origin ancestry age (40 or over) physical or medical disability medical condition marital status registered domestic partner status sexual orientation genetic information military and/or veteran status or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Galileo is committed to an inclusive culture. As part of this commitment Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process please let your recruiter know or email .

Due to insurance coverage issues we are unable to accommodate remote work from Hawaii or Alaska at this time.