Lead Technical Account Manager

Want to help us help others Were hiring!

GoFundMe is the worlds most powerful community for good dedicated to helping people help each other. By uniting individuals and nonprofits in one place GoFundMe makes it easy and safe for people to ask for help and support causesfor themselves and each other. Together our community has raised more than $40 billion since 2010.

Join us! TheGoFundMe Pro team is searching for a Senior Technical Account Manager (TAM) to support the adoption performance and technical success of our Enterprise nonprofit customers.

In this role you will act as a trusted technical advisor and strategic partner helping organizations implement integrate and optimize their use of the GoFundMe platform. You will work cross-functionally with Sales Product Engineering and Support teams to ensure customers successfully deploy solutions navigate change resolve technical challenges and drive meaningful fundraising outcomes.

The Job

• Lead Complex Projects & Drive Outcomes
  • Owns end-to-end delivery of customer initiatives including integrations migrations and new product rollouts
  • Manage project timelines dependencies and stakeholders across both customer and internal teams
  • Drive accountability and momentum to ensure projects are delivered on time and with high quality
  • Anticipate risks remove blockers and proactively adjust plans to ensure successful execution
• Drive Integrations & Technical Solutions
  • Serve as a technical advisor on CRM integrations (e.g. Salesforce Blackbaud HubSpot) and data architecture
  • Design and recommend scalable solutions for bidirectional data syncs including field mapping data integrity and system interoperability
  • Troubleshoot and resolve integration issues (API errors webhook failures authentication issues data mismatches)
  • Translate business needs into effective technical solutions that align with customer goals
• Own Customer Success & Revenue Impact
  • Manage a portfolio of Enterprise customers aligning technical solutions to drive adoption performance and revenue outcomes (e.g. GDV conversion)
  • Identify opportunities to expand product usage and increase customer value
  • Partner with Strategic Account Managers to support growth renewals and long-term success
  • Connect technical execution to measurable business impact for customers
• Lead Through Change & Influence Stakeholders
  • Guide customers through change management including new implementations feature adoption and process shifts
  • Drive alignment across technical and non-technical stakeholders including executive audiences
  • Demonstrate strong executive presence in customer interactions including QBRs and strategic discussions
  • Communicate clearly confidently and proactively in high-stakes situations
• Troubleshoot & Resolve Technical Issues
  • Investigate and resolve complex technical issues across APIs integrations and platform functionality
  • Reproduce bugs gather logs and document issues clearly for Engineering (via Zendesk JIRA or similar tools)
  • Own escalations end-to-end providing timely updates workarounds and root cause analysis (RCA)
  • Identify trends across accounts and proactively escalate systemic issues
• Monitor Performance & Proactively Mitigate Risk
  • Monitor platform usage and integration health (API success rates sync reliability data consistency)
  • Identify risks early and take a proactive approach to preventing issues before they impact customers
  • Deliver insights and recommendations during business reviews to inform optimization strategies

You

• 5 years in Technical Account Management Solutions Engineering Customer Success or a similar customer-facing technical role
• Strong project management skills with experience leading complex cross-functional initiatives
• Experience working with APIs (REST) webhooks and system integrations
• Familiarity with CRM platforms such as Salesforce Blackbaud or HubSpot
• Experience troubleshooting integrations and data sync issues
• Experience using ticketing and issue tracking tools (e.g. Zendesk JIRA)
• Strong problem-solving skills with the ability to diagnose technical issues and deliver solutions
• Demonstrated executive presence and ability to engage senior stakeholders
• Highly proactive with a track record of anticipating challenges and driving outcomes

Preferred

• Experience with SQL or data analysis
• Familiarity with iPaaS tools (e.g. Zapier Workato Mulesoft)
• Understanding of JSON or structured data formats
• Experience in fintech payments or donation platforms
• Experience supporting change management initiatives in enterprise environments
• Experience working with nonprofit organizations or fundraising systems

Why youll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse passionate and talented team in a fast-paced forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work family planning along with generous parental leave flexible time-off policies and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning development and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity equity and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great find a way earn trust every day fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race color religion ethnicity nationality or national origin sex sexual orientation gender gender identity or expression pregnancy status marital status age medical condition mental or physical disability or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process please contact us at.

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Learn more about GoFundMe:

Were proud to partner with an independent public charity to extend the reach and impact of our generous community while helping drive critical social change. You can learn more about activities and impact in their FY 25 annual report.

Our annual Year in Help report reflects our communitys impact in advancing our mission of helping people help each other.

For recent company news and announcements visit our Newsroom.

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