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Ecolab is seeking a Customer Service Agent I to join our team in Buenos Aires Argentina. Customer Service Associate Logistics Safety (Bluetooth Lock Support) plays a critical role in advancing Ecolabs commitment to field safety. This position serves as a dedicated point of contact for Bluetooth lock activation calls supporting Logistics Safety initiatives by assisting Ecolabs Customer Delivery Specialist (CDS) and Ecolabs Account Managers with a simple guided lock activation process.

Key Responsibilities

Logistics Safety & Bluetooth Lock Support

• Serve as the primary responder for inbound and outbound calls related to Bluetooth lock activations.

• Perform lock activation troubleshooting and validation using approved safety systems (e.g. SAP and related platforms)

• Guide callers through a standardized Bluetooth lock activation process ensuring safety requirements are met before completion.

• Provide calm clear and professional support while efficiently handling inbound Bluetooth lock activation calls.

• Validate required information and reference internal systems (e.g. SAP where applicable) to support lock activation.

• Escalate nonstandard issues technical failures or safety concerns to the Logistics Safety team following established protocols.

• Document calls outcomes and exceptions accurately to support safety tracking and continuous improvement.

• Act as an extension of the Logistics Safety team reinforcing safe work practices through every interaction.

• Deliver highquality customer service consistent with Logistics Safety standards and performance expectations.

• Collaborate with peers supervisors and crossfunctional partners to support operational goals.

Why This Role Matters

• Directly reduces safety risk by controlling access to critical equipment and locations

• Supports a highvisibility enterpriselevel safety initiative with longterm impact

• Plays an active role in preventing wrong tank deliveries before they occur

• Contributes to a proven highimpact safety process with a demonstrated track record.

• Offers meaningful work beyond traditional customer service by connecting daily tasks to realworld safety outcomes.

• Provides exposure to Logistics Safety operations and crossfunctional collaboration.

• Strengthens Ecolabs safety culture by reinforcing accountability and precision

Required Qualifications

• High school diploma or equivalent.

• Experience in safety operations customer support logistics support or regulated environments

• Strong attention to detail and ability to follow structured processes

• Comfort working in multiple systems and documenting work accurately

• Ability to remain calm and decisive in safetysensitive situations

• Strong communication and collaboration skills

• Reliable calm and professional demeanor when supporting field personnel.

• This role supports dedicated Bluetooth lock activation call volume and is distinct from traditional CSR queues

Preferred Qualifications

• Experience supporting logistics safety or operational teams.

• Familiarity with internal enterprise systems (e.g. SAP) or similar tools.

• Demonstrated interest in safety compliance or operational excellence.

• Experience working in a structured callrouting or escalation environment.

Whats in it For You:

• Starting on Day 1: Access to our comprehensive benefits package including medical dental vision matching 401K company-paid pension stock purchase plan paid parental leave select discounted childcare resources and more!

• The opportunity to take on some of the worlds most meaningful challenges helping customers achieve clean water safe food and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people perspectives and ideas to achieve our best

About Ecolab:

At Ecolab we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation our 48000 associates help deliver comprehensive science-based solutions data-driven insights and world-class service to advance food safety maintain clean and safe environments and optimize water and energy use and improve operational efficiencies and sustainability for customers in the food healthcare life sciences hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginners mindset continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.