Associate, Client Ops

Job Description:

ROLE PURPOSE

The Associate Business Transformation Ops is responsible for supporting resourcing and staff allocation within the Media Practice area specifically for our Global employee population. You will partner with Business Leaders RM and our Global Talent Acquisition partners. You will manage multiple assignments and processes concurrently prioritizing accordingly within and outside of your team.

This position is for the Offshore Team of Dentsu Argentina and works for teams located in Dentsus agencies in other countries. Has a local support team that leads the integration and relationship with the other members of the Offshore Team in Argentina.

TASKS AND RESPONSABILITIES

Manage candidate submissions and schedule interviews for global talent.

Input update and maintain data in workforce management and resource allocation tool.

Identify and resolve data discrepancies through regular audits and validation checks.

Collaborate with team members to improve processes and enhance data integrity.

Perform administrative activities such as reconciliation of monthly invoices.

Consistently meets or exceeds key performance indicators (KPIs) set by leadership.

Effectively prioritizes tasks and workload to align with key business objectives.

Works collaboration with the team to ensure tasks are complete and correct at all times.

As part of the Offshore Team of Dentsu Argentina you must actively participate in the weekly virtual networking meetings with other members of the Argentina offshore team.

You must also participate in the Offshore Teams peer-to-peer engagement activities held periodically in our Buenos Aires offices except for those who are not located in that city.

QUALIFICATIONS

1 years of experience in a Resource Management/HR/Operations role or similar function.

Maintain and ensure accuracy of data in workforce management tool.

Collaborate with stakeholders to gather and understand reporting requirements.

High energy enthusiasm flexibility and a great sense of humor.

Very comfortable managing multiple ongoing priorities simultaneously.

Open and honest communicator with excellent organizational and prioritization skills.

Willingness to learn and share knowledge with others through collaboration.

Strong Excel skills.

Comfortable with each day bringing a new challenge to solve. No day will look exactly the same!

PERSONAL SKILLS

Strong communication skills both verbal and written.

Ability to build strong relationships with the teams you work with.

Proactivity and collaboration with colleagues.

Attention to detail and precision in your work style.

Integrity autonomy and self-motivation.

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