Corporate Security Executive SOACC Executive

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for leading a large corporate security function that protects bank employees facilities and assets. Key responsibilities including proactive issue identification and management developing recommendations to senior management and coordinating with local and enterprise leadership law enforcement regulatory and industry counterparts.

The Security Operations Analysis Command Center (SOACC) Executive is responsible for the strategic leadership operational oversight and continuous evolution of the banks Global Security Analysis Operations Command Center (SOACC) which operates 24 hours a day 7 days a week 365 days a year. Key responsibilities include oversight of real-time security monitoring initial incident command escalation and incident communications across physical security life safety intelligence and crisis response. The role works collaboratively with teams across Global Corporate Security Global Information Security and Global Response/Business Continuity to ensure rapid detection coordinated response and effective recovery from security events with potential impact. This leader will have accountability for command center strategy governance talent management and operational resilience ensuring the SOACC functions as a trusted enterprise capability during both steady-state operations and high-impact events.

Responsibilities:

• Set the strategic vision and operating model for the SOACC function

• Lead and govern real-time security operations including monitoring triage escalation command and coordination of incidents impacting people facilities operations and leadership

• Establish and maintain clear incident command structures decision authorities and escalation protocols to enable confident timely action during high-pressure situations

• Serve as a senior accountable leader during significant security incidents reported to SOACC ensuring effective command cross-functional coordination executive communications and post-incident closure

• Oversee development and continuous improvement of playbooks standard operating procedures and response frameworks supporting operations

• Partner with Global Information Security Protective Intelligence HR (Employee Relations / Life Event Services) Global Response and other stakeholders to deliver integrated enterprise-wide response capabilities

• Ensure SOACC operations are aligned with enterprise process management risk management and control standards

• Establish performance management discipline including KPIs KRIs after-action reviews and trend analysis to drive operational excellence and risk reduction

• Utilize threat intelligence and situational awareness into real-time operations and decision-making

• Build and sustain strong relationships with law enforcement emergency services intelligence partners and private-sector security peers

• Champion continuous improvement resilience and readiness across people process technology and facilities supporting 24x7 operations

Managerial Responsibilities:
This position will have responsibilities for managing associates. At Bank of America all managers at this level demonstrate the following responsibilities in addition to those specific to the role listed above.

• Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.

• Manager of Process & Data: Challenges end-to-end process efficiency and effectiveness champion data driven decision-making and removes obstacles to optimize operations.

• Enterprise Advocate & Communicator: Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose results and success.

• Risk Manager: Inspects and challenges risk controls governance and culture to ensure the timely identification escalation debate and remediation of risk across the organization.

• People Manager & Coach: Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance.

• Financial Steward: Efficiently allocates and manages resources across the organization to drive short and long term profitability.

• Enterprise Talent Leader: Inspects and manages the health of the bench to ensure succession for the organization while supporting enterprise talent needs.

• Driver of Business Outcomes: Mobilizes organizational resources to deliver the full range of the banks capabilities to meet client needs and to gain competitive advantage.

Required Qualifications:

• 8-10 years experience leadingan operational call-center or security function

• Must have prior experiences in leading managing and developing highly productive teams in a fast-paced environment

• Demonstrated experience in creating and driving strategy anticipates emerging threats and operational demands; translates strategy into scalable resilient command center operations

• Extensive knowledge of Operational Excellence and process management - instills process rigor reliability and accountability

• Track record of leading effectively through ambiguity and crisis demonstrates calm and decisive leadership in high-pressure time-critical situations

• Manages risk with discipline balances speed impact and risk while making decisions that protect people assets and reputation

• Navigates organizational complexity - builds alignment and influence across security technology operations and executive stakeholders

• Executive presence and communication - communicates clearly and confidently with senior leadership during routine operations and crisis events

• Must be able to respond to critical incidents off normal business hours as needed

Skills:

• Crisis Management

• Facilities Management

• Facility Security Management

• Stakeholder Management

• Strategic Thinking

• Business Acumen

• Coaching

• Executive Presence

• Policies Procedures and Guidelines Management

• Risk Management

• Business Analytics

• Business Case Analysis

• Inclusive Leadership

• Process Simplification

• Vendor Management

Shift:

Hours Per Week: