Toca Madera is an experience for all your senses. The Mexican-inspired steakhouse brings bold flavors premium ingredients handcrafted cocktails and a high-energy atmosphere together to create unforgettable nights. The menu highlights elevated interpretations of Mexican classics crafted with a commitment to sustainable and organic sourcing that enhances every dish.
With locations in Scottsdale Houston Las Vegas and Miami coming soon Toca Madera continues to define indulgent sensory-driven dining with impeccable flavor and vibrant energy.
Department:Front of House
Employment Type:Part-Time Non-Exempt
ReportsTo:General Manager
Job Summary
As a Security Hostthe primary responsibilityis tomaintaina safe secure and welcoming environment that allows guests staff and vendors to fully enjoy therestaurantsfine dining experience at our establishment. This role serves as a visible presence at the front of the venue proactivelymonitoringguest flowidentifyingand addressing potential safety concerns and ensuring all interactions are handled with professionalism discretion and hospitality. Security Hosts play akeyrole in supporting operations by balancing guest experience with safety standards while upholding the brands establishedservice expectations.
Key Responsibilities
Perform security protective and enforcement duties in a courteous calm and professional manner while responding to emergencies disruptive behavior and potential threats to guests staff and property
Conduct routine interior and exterior patrols of the restaurant toidentifyand address safety concerns or undesirable conditions
Assess situations quickly and make logical decisions whilemaintainingcomposure under pressure
Assistwith investigations by evaluating situations gathering information interviewing complainants and witnesses and involvingappropriate personnelas needed
Completeaccuratedocumentation and incident reports ina timelyand professional manner
Maintain order throughout the venue whileremainingattentive to the needs of guests staff and vendors
Support safety and security controls for live entertainmentspecial events or performance-related activities within the venue
Coordinate prompt and effective responses to emergency situations including fire alarms safety hazards and threats to life or property using a calm and rational approach
Address violations of company policy local regulations and unacceptable conduct in a professional and respectful manner
Offeraccurateinformation and directions to guests staff and vendors including hours of operation and venue policies
Receive log secure and manage found property andassistwith researching and responding to lost property inquiries
Escort guests and staff to parking areas or other locations asto ensure safety
Qualifications
Must be at least 21 years of age
Possess valid state-required security credentials or licenses
Excellent verbal and written communication skills
Minimum of two years of experience in a role involving direct guest interaction
Strong verbal written and basic technology skills
Ability to perform general clerical tasks using Microsoft Office and site-specific systems
Ability to work both indoors and outdoors and remain on feet for the duration of shifts
Demonstrated strong observation and situational awareness with attention to detail throughout each shift
Ability to lift and carry up to50 pounds and push or pull up to 150 pounds
Previousexperience as a hospitality security guard or officer preferred
Experience providing high-end or luxury customer service strongly preferred
High school diploma or equivalent required
Open availability required seven (7) days per week including mornings eveningsandovernight shifts weekends and holidays
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin disability veteran status or any other characteristic protected by applicable law.
If you requirea reasonableaccommodation to complete the application or interview process please contact Human Resourcesat . We are committed to providing reasonable accommodationsin accordance withapplicable law.