Cloud Solutions Engineer
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Cloud Solutions Engineer
About Us:
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalised digital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together. Our values guide how we lead innovate and connect. They are the behaviors that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences.
Learn more at
About the Role / The Opportunity:
Sitecore is experiencing spectacular growth all over the world. To build on Sitecores success and growth were looking for a skilled Cloud Solutions Engineer with a solid background in Computer Science with CMS knowledge and Cloud administration experience to join our Managed Services team.
What Youll Do:
- Provision support and maintain our customers cloud and on-premise environments and Sitecore products
- Implement and maintain tools for monitoring and operations
- Implement and maintain tools for logging and reporting
- Troubleshoot and resolve issues in non-production and production environments
- Respond to service disruptions while maintaining SLA uptime
- Participate in a 24/7 on-call rotation along with our other engineers. Will need to carry laptop when on-call and have internet and phone access
- Proactive monitoring to ensure that issues are being identified and addressed in real-time
- Implement and maintain the highest level of security standard and ensure client data integrity
- Collaborate with customers and engineering for new release planning
- Develop and maintain documentation on operational procedure
- Automate and streamline production operations and processes (PowerShell/MS runbook)
- Execute scheduled maintenance and optimization services
- Assist in infrastructure design estimating and communicating with clients and prospects
What You Need to Succeed
- At least 2 years of client technical support experience
- Infrastructure network and application security knowledge
- Knowledge of Sitecore Adobe Wordpress or other CMS
- Application support experience
- Experience with Load Balancing Solutions
- Excellent command of English and communication skills
- Azure / Cloud administration experience including scripting and automation
- Database knowledge in MySQL MS SQL MongoDB
Additional Skills That Set You Apart:
- Experience with Cloud and Sitecore
- Experience with load testing tools
- Experience with CDN/WAF solutions
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race color ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.
Required Experience:
IC
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
