Analyst Client Support Services
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Responsibilities :
As a Analyst Client Support Services your focus will be working on client facing activities. Besides working closely with your colleagues in India you will also work closely with Nasdaq teams in other countries.
- Monitor and analyze support KPIs such as SLA adherence first response time resolution time backlog and ticket volume trends!
- Identify patterns in customer issues escalations and repeat contacts and flag root-cause insights.
- Review end-to-end customer support workflows to identify inefficiencies bottlenecks or quality gaps!
- Document and standardized processes.
We expect you to have:
- Experience Level (1-2yrs)
- Primary Skills : ServiceNow
- Soft Skills : Communication Presentation
- Education Qualification : B tech or any relevant computers degree
What do we offer you
Annual monetary bonus.
An opportunity to become a Nasdaq shareholder
Employee Stock Purchase Program Nasdaq stocks with a discount
Health Insurance Program
Flexible working schedule and hybrid way of work
Flex day program (up to 6 paid days off a year) in addition to standard vacations and holidays
Internal mentorship program get a mentor or become one
Wide selection of online learning resources e.g. Udemy
It would be great if you have (Preferred Qualifications)
- Good Powerpoint knowledge
- Good Excel Knowledge
- Good communication skills.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age color disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
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