Senior Account Manager, Enterprise ANZ
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
About Us:
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalised digital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together.Our valuesguide how we lead innovate and connect. They are the behaviours that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences.
Learn more at.
About the Role:
As a Senior Account Manager Enterprise your primary focus is managing and growing relationships with our existing this role you will take ownership of existing customer relationships identify growth opportunities and drive strategic expansion all with the goal of maximizing customer retention and long-term success.
This position requires free-thinking and self-motivated top performers. Sitecore is in the unique position of being well established and best-of-breed in our industry while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. This position calls for a driven individual who thrives on winning new business understanding the complex business challenges of your prospects and clearly communicating the value of a Sitecore solution to various client audiences.
What You Will Do:
- Act as primary contact for designated accounts fostering strong relationships across all levels
- Understand each customers unique objectives challenges and requirements aligning Sitecore solutions accordingly
- Proactively identify opportunities for upselling cross-selling and contract renewals to drive revenue growth
- Collaborate cross-functionally with internal teams and leverage Sitecores partner network for exceptional client support
- Develop and execute strategic account plans to maximize satisfaction retention and lifetime value
- Stay updated on industry trends competitive landscape and customer feedback to inform product enhancements
What You Need to Succeed:
- Demonstrable experience in software sales (full-cycle) or SaaS environment
- Account management/sales experience in an enterprise environment
- Strong business acumen and understanding of digital marketing concepts content management systems and the evolving digital landscape
- Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organisation
- Results-oriented mindset with a focus on driving customer satisfaction retention and revenue growth
- Ability to thrive in a fast-paced dynamic environment and manage multiple priorities effectively
Additional Skills That Could Set You Apart:
- Experience selling Content Management Customer Experience Commerce or Digital Asset Management (DAM) technologies preferred
- Possess high empathy and excitement for what can be defined as digital customer experience
- Tenacious ambitious self-starter naturally curious highly coachable high emotional intelligence and self-aware
Why You Should Click Apply:
- Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel its never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career
- Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team andour commitment to creating a diverse and inclusive workplace on ourYouTube Channel. Thanks to the work of every employee globally Sitecore has been recognised for award-winning Culture by Comparably
Equal Opportunities at Sitecore
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race colour ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
