Account Manager, Enterprise
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Job Summary
Description
Account Manager Enterprise
About Us:
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligentpersonaliseddigital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not onlypersonalisedbut predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together.Our valuesguide how we lead innovate and connect. They are the behaviors that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences.Learn more at.
About the Role/ The Opportunity:
As an Account Manageryour primary focusis managing and growing relationships with our existing customer thisrole you will serve as a trusted advisor to our customers ensuring their continued success with Sitecores solutions and driving expansion opportunities within their organizations.
This position requires free-thinking and self-motivated top performers. Sitecore is in the unique position of being well established and best-of-breed in our industry while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. This position calls for a driven individual who thrives on winning new business understanding the complex business challenges of your prospects and clearly communicating the value of a Sitecore solution to various client audiences.
WhatYoullDo:
- Act as primary contact for designated accounts fostering strong relationships across all levels;understand each customers uniqueobjectives challenges and requirements aligning Sitecore solutions accordingly.
- Proactivelyidentifyopportunities for upselling cross-selling and contract renewals to drive revenue growth.
- Collaborate cross-functionally with internal teams and leverage Sitecores partner network for exceptional client support.
- Develop and execute strategic account plans to maximize satisfaction retention and lifetime value;
- Monitor customer health and address issues promptly to ensure long-term partnerships.
- Stay updated on industry trends competitive landscape and customer feedback to inform product enhancements.
What You Need to Succeed:
- Typically requires a minimum of 5 years of enterprise software sales experience.
- Account management/sales experience in an enterprise environment selling Content Management Customer Experience Commerce or Digital Asset Management (DAM) technologieshighlypreferred.
- Strong business acumen and understanding of digital marketing concepts content management systems and the evolving digital landscape.
- Strong communicationskills with the ability to build rapport and credibility with clients at all levels of the organization.
- Results-oriented mindset with a focus on driving customer satisfaction retention and revenue growth.
- Ability to thrive in a fast-paced dynamic environment and manage multiple priorities effectively.
Additional Skills That Could Set You Apart:
- Experience presenting onsite to executive stakeholders and ability toshowcasestrong communicationskills.
- Possess high empathy and excitement for what can be defined as digital customer experience.
- Tenacious ambitious self-starter naturally curious highly coachable high emotional intelligence and self-aware.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to racecolor ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.
Required Experience:
Manager
Key Skills
- SAAS
- Customer Service
- Cloud
- Healthcare
- Account Management
- CRM
- Salesforce
- Infrastructure
- Client Relationships
- New Customers
- Territory
- Trade shows
- Sales Goals
- Sales Process
- Analytics
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
