Sales Supervisor

Be the Spark! Join our passionate team and help us to achieve great things in our community!

The Sales Supervisor will provide administrative and membership sales support to the Membership Team and General Manager. The position assists in recruiting and training the department staff team and models excellence in sales and service techniques through direct delivery and the coaching and development of staff and volunteers.

In this role you will:

• Coordinate and lead the Membership Sales & New Member Onboarding programs through tours membership registration program promotion and build relationships with new members.
• Provide direct delivery at the Membership Sales desk model excellence in sales and service by utilizing EYE Role Model and Coach Techniques.
• Make decisions and solve escalated member concerns in regards to member behavior and financial transactions.
• Manage the Membership Assistance Program and perform subsidy interviews.
• Assist with staff recruitment supervision and develop effective staff and volunteer teams within the department.
• Provide ongoing coaching and performance management of the Membership Sales staff and volunteer team.
• Coordinate and perform employee related administrative responsibilities including staff scheduling payroll and attendance reports.
• Develop and maintain departmental budgets through sound financial management practices.
• Assume centre financial banking responsibilities including cash-outs deposits cash reports petty cash control float tracking financial monitoring and reporting responsibilities.
• Manage centre-wide general administration processes including accident/incident reports distribution of courier/mail administrative and sales inventory etc.
• Be responsible for the centres IT assets including photocopiers fax machines data printers and the phone system.
• Support full-time staff team in center-wide initiatives and events.
• Assume weekly Acting Service Leader responsibilities/shifts.
• Perform other duties as assigned

You bring:

• Degree or Diploma in Business Office Administration Marketing or related area or equivalent experience
• Certified with a minimum of 2 years experience in sales and customer service
• Experience in a supervisory role is an asset
• Previous YMCA experience is an asset
• Proficient in Word Excel PowerPoint ActiveNet and other automated systems
• Certification in current CPR and First Aid is an asset
• Well-developed interpersonal and relationship building skills with the ability to establish rapport through excellent communication with members staff and volunteers
• Excellent written communication skills
• Flexibility regarding assigned working hours including days evenings and weekends
• Excellent understanding of diversity inclusion and equity including the ability to identify and address barriers work effectively with diverse stakeholders and integrate equity into program design

What you need to succeed:

• Commitment to the YMCAs Mission Vision and Values
• Focus on the health safety and wellbeing of all children youth and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable Relationship-Builder Improvement-Orientated Team Player & Leader Equity and Wellbeing Promoter

Why work for the YMCA

The YMCA of Greater Toronto is a charity that ignites the potential in people helping them grow lead and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services such as health and fitness licensed child care camps employment and immigrant services education and training and services for youth families and seniors. Learn more in our strategic plan Greater Together which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity Equity Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer we invite applications from all qualified candidates including racialized people/people of colour Indigenous Peoples disabled people/people with disabilities and members of 2SLGBTQIA communities.

If we can make the recruitment process more accessible for you please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest however due to the volume of applications we receive we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.

Required Experience:

Manager