Aussie Broadbands (ABB) purpose is to the change the game. As our ServiceNow Administrator Enterprise IT you will play a crucial role in maintaining and optimizing our ServiceNow platform. Youll collaborate with cross-functional teams to enhance system functionality troubleshoot issues and ensure our teams have an excellent experience in ServiceNow.
This is 6 month max term opportunity.
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our team to grow professionally.
Our people make all the difference in our success.
Lets talk about you!
As ourServiceNow Administrator you will play a crucial role in maintaining and optimizing our ServiceNow platform. If youre passionate about IT service management and have a strong background in ServiceNow administration wed love to hear from you. This is 6 month max term opportunity.
To be successful in this role you will possess:
- ServiceNow Certification:Certified ServiceNow System Administrator or working towards that as a goal.
- Minimum 2 years of hands-on experience in ServiceNow administration.
- Proficiency in ServiceNow CSM/ITSM modules (Incident Problem Change Service Catalog etc.).
- Scripting experience (JavaScript Glide HTML CSS etc.) at least to a read level.
- Understanding of ITIL processes.
- Familiarity with integrations (REST SOAP MID Server).
- Familiarity with Flow Designer.
- ITOM experience highly desirable but not required.
- Experience with reporting and dashboards performance analytics desirable
How will you support our Why
Our Service now Administrator will collaborate with cross-functional teams to enhance system functionality troubleshoot issues and ensure seamless service delivery. Your responsibilities will include:
- Customising and configuring ServiceNow modules workflows forms and platform logic to meet organizational needs.
- Managing incidents problems and service requests within the ServiceNow or other Enterprise IT platforms.
- Providing technical support to end-users via support requests resolve issues and address inquiries related to ServiceNow.
- Collaborating with development teams to integrate ServiceNow with other tools and systems.
- Ensuring compliance with security policies and best practices.
- Maintaining accurate documentation related to system changes processes and procedures.
- Identifying opportunities for process improvement and implement enhancements.
- Developing and maintaining ServiceNow production and sub-production environments (UAT dev) including planning deployment of major/minor releases.
If this role speaks to you hit the apply button to submit your application! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and theyll provide you with some insights on ways to progress and upskill within Aussie.