Principal Tech Business Development Manager, AWS Marketplace Storefront

Amazon Web Services (AWS) Marketplace is seeking a Tech Business Development Manager to drive customer enablement and success for AWS Marketplaces storefront capabilities. This role will be instrumental in helping enterprises transform how they procure software by creating seamless experiences for buyers sellers and resellers through innovative storefront solutions.

As a Tech BDM you will work with external Marketplace sellers and partners to drive adoption of storefront capabilities that simplify procurement workflows enhance buyer experiences and enable sellers and channel partners to scale their business through AWS Marketplace. This role combines customer onboarding enablement and business development to ensure our customers successfully adopt and scale storefront solutions. You will drive operational improvements to add value eliminate waste and improve the customer experience while collaborating with technical teams to deliver new features and build programs that deliver high value.

The ideal candidate has strong technical aptitude with knowledge of procurement technology marketplace dynamics and enterprise software. You will have the ability to learn complex systems quickly and apply them to problem-solve with creative solutions. You should possess a technical foundation that allows you to articulate the value proposition of storefront solutions to IT leaders procurement officers and channel partners. You will have a demonstrated ability to execute well deliver results and drive operational excellence with strong customer obsession high ownership and a drive to continuously improve processes and customer experiences.

Key job responsibilities
Customer Enablement & Onboarding
- Lead customer onboarding for AWS Marketplace storefront capabilities ensuring successful adoption and time-to-value
- Design and implement scalable processes that improve the storefront onboarding experience for buyers sellers and resellers
- Build and maintain enablement content collateral playbooks and documentation for storefront features and procurement workflows
- Facilitate onboarding support and role training for new team members on storefront solutions
Partner & Seller Development
- Work with external Marketplace sellers channel partners and resellers to drive adoption of storefront capabilities
- Help customers successfully scale their AWS partner business through storefront enablement and guidance
- Develop joint success plans with strategic partners to accelerate storefront adoption and simplify procurement workflows
Operational Excellence & Process Improvement
- Drive operational improvements to add value eliminate waste and enhance the storefront customer experience
- Build scalable processes and establish best practices for storefront customer engagement
- Establish metrics and KPIs to measure storefront adoption customer success and program effectiveness
- Identify opportunities to automate and streamline storefront onboarding and support workflows
Cross-Functional Collaboration
- Collaborate with internal stakeholders across Leadership Business Development Finance Legal Sales Business Intelligence Product and Engineering to drive storefront success
- Build and strengthen collaborative relationships with partners service providers engineering teams and support staff
- Coordinate with AWS Marketplace engineering teams to prioritize storefront feature requests and bug fixes that impact customer experience
- Synthesize customer feedback on storefront capabilities into actionable requirements for product teams

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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Inclusive Team Culture

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Work/Life Balance

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- Experience building and managing a healthy sales pipeline focused on driving revenue adoption and market penetration
- 5 years of experience in technical account management customer success or customer-facing technical roles
- 3 years of hands-on experience with AWS services and the AWS console
- Strong technical aptitude with ability to understand complex distributed systems and integrations
- Experience working with enterprise software e-commerce platforms or marketplace systems

- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Advanced degree or MBA
- Familiarity with enterprise procurement systems (e.g. Coupa SAP Ariba ServiceNow) and procurement workflows
- Experience with API integrations webhooks and technical troubleshooting
- Familiarity with AWS Marketplace private offers channel partner programs or enterprise procurement workflows
- Experience supporting ISV partners or channel partner ecosystems
- Experience with data analysis tools and customer success platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Irvine - 147900.00 - 200100.00 USD annually