Portfolio Manager (Customer Success & Business Analytics )
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Job Location:
Bois-Colombes - France
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a MidMarket / Small Portfolio Manager to join our team a hybrid profile combining Customer Success Account Management and Business Analytics.
This role is essential in supporting our MM/Small customer segments improving onboarding reducing churn and identifying growth opportunities through data and customer engagement on Global Scale
What You Will Do
- Manage and improve the onboarding process for MM/Small clients.
- Reduce churn and improve customer satisfaction by identifying risks and designing mitigation plans.
- Build and enhance reporting tools analytics engines and dashboards used to monitor customer usage and performance.
- Identify upsell and expansion opportunities using data insights.
- Work closely with Regions Group Marketing and Group Sales Ops to ensure a seamless customer experience.
- Provide periodic KPI reporting and deep-dive analyses to support strategic decisions.
- Promote BI products and educate stakeholders on features and use cases.
Qualifications :
- Experience as Customer Success Manager Account Manager or Business/Data Analyst.
- Strong analytical mindset with the ability to uncover patterns and transform data into actions.
- Experience building or maintaining reporting tools / analytics engines.
- Ability to collaborate with crossfunctional teams and communicate with both technical and nontechnical stakeholders.
- Fluent in English (French is a plus).
- Knowledge of internal systems such as Centrix PBI Service Ticket Tools Cofitil is an advantage.
Additional Information :
- Competitive and stable monthly remuneration.
- The opportunity to build your career (both locally and internationally) in a large global company one of the world leaders in its field.
- Opportunity to acquire knowledge in the field of business information services trade credit insurance and finance.
- Regular and interesting team building activities.
- An unique professional and human experience in the expert environment.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.With 75 years of experience, ... View more
